I have the same software (Release Version 112.0.2.) (04/09/20 4:32PM) (2.8.0). I do believe this update had something to do with the reminder problem. Comcast needs to look into this and fix.
Sorry not familiar with how these forums works but I am having the same issues. It was mentioned you were looking for programs. Well 2 of my reminders is 1) CBS - God Friended Me 2) Hallmark Mystery - Mystery 101. Is there a way to find out how to fix or if it is a software update when it will be fixed? Thank you.
I have the same problem here in Illinois, and I chatted with a comcast agent about. He was convinced he fixed the problem, and told me it had something to do with the server and the XRE connection. The problem was solved for a few hours but soon the reminder notifications crapped out again.
Adding to the list to confirm that reminders are not working.
My release version is the same: 112.0.2, time stamp 04/09/20 3:32 pm, XRE Protocol Version 2.8.0. Are the reminders not working an issue with some "update" they did?? I got this box last summer, so why is the release time stamp changed? Sorry, not very technically updated so I have to ask silly questions. I'd hate to get another box; do they charge to deliver a new one?? Help, would hate to have to write down my reminders each day!!!
ComcastTed, been having same issue for a few weeks. My tv box info:
Release version: 112.0.2
Release time stamp: 04/09/20; 3:32 pm
XRE Protocol Version: 2.8.0
Receiver: Native version: 4.0.0
STB Timestamp: Thu 13 Feb 2020 12:05:28 AM UTC
Some shows I have scheduled for recurring reminders:
Sunday, April 19
12:25 a: Friends
12:55 a: Friends
10:59 p: Seinfeld
Monday, April 20
5:55 p: All In The Family
10:59 p: Seinfeld
11:59 p: *** In The City (sorry, told it was a "bad word")
Tuesday, April 21
9:59 a: Bewitched
10:29 a: Bewitched
5:55 p: Little People, Big World
I also tried to fix things by deleting all reminders, doing a System Restart, System Refresh and then readding the reminders....worked for one show one time, then nothing. HELP!! I would hate to get a new box, again....thank you.
Just saw ComcastTed's reply, just want my name added to the long list. How will we know it's fixed; will they send a notification, check back here??
I'm adding my problem here too.
I only have two reminders, but they aren't reminding.
1) Sunday Morning Show, channel 4, Sundays 8am
2) Rachel Maddow, MSNBC, Every night at 7pm
Add me to the long list of people with reminders not working.
Release version 112.1.0
Release time stamp 04/14/2020
saw a post where you wanted examples:
1) The reminders show up in the guide, so you can see them.
2) Restarted the Box
3) Toggled on/off the notification under settings preferrences.
4 Below is an example on a Monday setup
Show: 911 on 103 KAYUD (no changes to this schedule in months).
Reminder Options below.
Reminder time: ON TIME
DISPLAY ON ALL TV's
Episode Type: NEW EPISODES ONLY
Channel: HD Preferred.
Do not have a large amount of reminders (3 a day).
Stopped working within the last 2 weeks. Not random, No popups at all.
Only 1 box at home.
Have restarted the Box
Have toggled the Notification on/off just to see if it works.
they are on it. See post marked "best answer" (link on upper left on takes you to @ComcastTeds post)
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
@Panther-17 No replacement box needed. We need to address this on the Comcast side.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
@thomasneilson The right reams are working on this.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
They are on it. See post marked best answer or 1 down below your post👇👇
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:
Our engineering team is aware of and is working on this issue with Reminders.
High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.
A customer with a large amount of reminders is much more likely to experience random drops because of it.
Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.
The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.
I have only one(1) reminder and it stopped working a couple of weeks ago !
I am having a hard time rationalizing paying my almost $200 bill again this month, when something as basic as "program reminder" isn't working. I'm a long time customer and have never missed a payment, even when channels are removed, and there's frequent program interruption. For the last week in March and now the entire month of April, this hasn't been working. Why should I be expected to pay the full amount, when I'm not receiving the full product? I rarely contact Comcast for help, I just live with the problems. A call w/an agent today got me one set program to work. Now, it's not working again.