Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear
Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
Solved! Go to Solution.
Fortunately, I live very close to one of the stores, but it's closed for the crisis. Maybe I'll order one to be delivered or just wait it out.
The thing is, this box is less than six months old.
I am having the same problem. In fact no reminders are working. I just got the box a few months ago. It seems like this should be something Xfinity should be investigating. Anybody listening?
Ugg. Not encouraging to hear. I'm not versed on this forum. Do yo.know how to get anyone from xfinity involved? Or situation escalated? <Edited>
I'm having the same problem for about the same time frame. After some 30 years with DirecTV, I switched to Comcast for better service and options. Now I'm just furious!
I'm having the exact same problem, and I rely on them especially now when we're quarantined and down want to channel surf! I reluctantly switched from DirecTV that had not only Reminders, but would actually change the channel for you, in case you turned off the TV. Now I got nothing! Very disappointing! May go back to DirecTV's better options.
I'm having the same issue too. When I check the reminders are still set but I don't get the actual reminder. Going to try a system refresh but not confident it will work after reading this forum.
I have also started to see this problem this week. Set reminder for a future program; shows correctly in my "Scheduled" list; but doesn't actually display the reminder in the middle of my screen at the appropriate day and time. What's strange is that, in my case, the problem is intermittent, i.e., sometimes it does work and sometimes it doesn't. I strongly suspect that the problem is some kind of bug in the latest release of the X1 software - for me that is Release 112.02 which is timestamped (for me? for all?) 04/09/20 2:32 PM and is paired with XRE Protocol Version 2.8.0. Do we all have this same release? [can be viewed via "Settings" then "About"].
I have also been having this problem this week. Set program reminder; shows up in my "Scheduled" list correctly; but does not display the actual reminder in the middle of my screen on the appropriate day and time. However, my problem is intermittent, i.e., sometimes the reminder does show, sometimes it doesn't. Seems like this may be a bug in the latest X1 software. My current Release is 112.02 with a Release Time Stamp of 04/09/20 2:32 PM and an XRE Protocol of 2.8.0. Do any of you have the same release? [check "Settings" and then "About"]
Well your software release is earlier, but we have the same XRE protocol and Receiver Native Version. My STB Time Stamp (13 Feb 2020) is more recent than yours, but since I wasn't having any reminder issues until this past week, I doubt that the STB (whatever that is - Set Top Box ??) is implicated in this issue. Unfortunately, I don't know what X1 release I had prior to my current one so maybe my set up skipped your current release? Also, I noticed you have a DVR set up, which I don't, which may or may not have anything to do with which X1 release you have or with this "reminders not working" issue.
Good catch my "about" information is 4/9/2020 too with same data. That's the date this all started. Must be a software glitch. Do you know how to get a comcast /zfinity tech involved in this thread? customer service technical availability is extremely limited these days due to covid19 restrictions. On phone the customer service could only follow the "scripted " diagnosis tree & wound up sending me a new x1 box (haven't gotten it yet) I seriously doubt it will correct this. But its easy & free so i'll try it. Btw this exact thing happened in 2018 & it was a software glitch. their technical dept took awhile to fix it.
Since you seem more tech savy than myself feel free to contact me <Edited>
l called Comcast customer service today, described the issue, and referred them to this community forum topic/thread. The CSR promised to send the reference/issue up to the higher level(s) of support so that, hopefully, someone in their software development group can address it and fix it. It may take a while, but I have my fingers crossed 🙂
I'm having the same problem. Reminders work sometimes but most of the time they do not. Xfinity needs to do an update to fix this problem.
I have the same problem even after two unscheduled reboots in the middle of the night last night. The first was TV only around 1:30 AM. The other reset TV and Internet around 2:30 AM. Normally updates occur between 3 and 4 AM which did not occur.
Reminders not working for me either as of 4/7/20. We are able to set them but they never pop up and prompt us. We set 3 differnent ones to see if it was a channel issue and none of them triggered. So we then set a few more, went back to make sure the Reminder Option held and it did, but again, it never prompted us.
I performed a System Refresh, Restart and still no reminders. Called Xfinity technical support. After 15 minutes or so the problem could not be resolved. In Settings (Saved) the scheduled reminders are there. Also in settings under Preferences then Notification all is ON. The call ended with no solution or reason. Could it be a programming issue that was pushed out during one of the daily system updates?
Yes, I, and others, think a recent X1 software update has a bug. See my first post to this thread earlier:
"I have also started to see this problem this week. Set reminder for a future program; shows correctly in my "Scheduled" list; but doesn't actually display the reminder in the middle of my screen at the appropriate day and time. What's strange is that, in my case, the problem is intermittent, i.e., sometimes it does work and sometimes it doesn't. I strongly suspect that the problem is some kind of bug in the latest release of the X1 software - for me that is Release 112.02 which is timestamped (for me? for all?) 04/09/20 2:32 PM and is paired with XRE Protocol Version 2.8.0. Do we all have this same release? [can be viewed via "Settings" then "About"]."
And we are hoping Comcast will notice and fix this issue; see another post to this thread I made earlier today:
"l called Comcast customer service today, described the issue, and referred them to this community forum topic/thread. The CSR promised to send the reference/issue up to the higher level(s) of support so that, hopefully, someone in their software development group can address it and fix it. It may take a while, but I have my fingers crossed 🙂"
Same here. I have 4 reminders set every day and none of them work. My xFinity1 refreshes daily but the reminders haven't worked for about a week now.
IS ANYONE FROM THE TECHNICAL DEPARTMENT READING THIS THREAD? THERE ARE OVER 40 SEPERATE CUSTOMERS WITH THE SAME PROBLEM. @mike8020 do you know how to get technical people to acknowledge this issue? I'm not sure how to escalate this complaint to the proper channels
IT DOESN'T SEEM LIKE ANYONE FROM XFINITY IS SEEING THIS THREAD.
@hifi459 Apologies for the issue and the experience that you (and a few others) have run into.
Our X1 engineering team has asked if you are able to provide/post some specifics around the reminders you have set - what shows and programs? That information will help tremendously in tracking down this issue.
Apologies also for the delay in responding and thanks for your continued patience,
i have multiple reminders set several daily & several "series" reminders. They do show in the guide under the scheduled reminders section. However at the time of the individual show the reminder does not pop up on screen this started around 4/9/2020 or so. I should note that every person responding to the "reminders not working" reports the identical issue leading us to believe its a software glitch. Customer service sent me a new box (a wild guess of the person's part) but since so many have the same issue I doubt it will help. The person tagged has been gathering information since this started too & somewhere in this long thread he listed the "about" software date. If you csn read through the thread you'll find much more information @Mike2020 can you add anything?
@hifi459 Thanks for this information, can you please provide the names of some of the programs so that the team can attempt to reproduce using the same conditions. None of the posts in this thread have that information. Thanks much!