Recording on DVR are skipping

Spend some time on the Forums here and you'll see there is an ongoing nationwide issue with the DVR/Clound functions.  It's not just you.

If you log on to your online acct you'll probably see a notification there.  If you use the Smart Phone App,  Xfinity My Acct, it will also show an issue.

I find it interesting that not one Comcast employee could take the time to post in this forum to let people know what is going on and that it’s a national issue. Wouldn’t you all have accepted that answer and not flooded the forum with comments? Just a few minutes of time would have made a huge difference. 

Another thing, why should I have to call Comcast and spend 30-60 minutes on the phone trying to get a $5 credit? My time is worth more than $5 an hour. They know the issues were all over the country. Do the right thing and for heaven’s sake, do your job. No need to get customers whipped into a frenzy for something that could have been answered here. 

This may or may not be helpful or useful, but I was so furious/irritated with the playback of the X1, that I switched to my Roku 3, and watched a recording through the xfinity beta app. Even though the recordings are also cloud based on the roku, playback did not skip or stutter the way it does on the X1 box. Picture quality, however, was awful for the first 5 minutes or so.  But once it got going and had time to buffer, the picture became almost 1080 quality. My internet speed is 250Mbps, btw.

I’m not happy with the stopping starting when playing back DVR recordings from the cloud. The bandwith is so bad that’s why it’s choppy, it’s getting lag when trying to buffer the next segment(assuming they are buffering). I will cancel my service if this continues.