New Poster
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1 Message
Recording on DVR are skipping
Hello,
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
RMVT
Frequent Visitor
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12 Messages
5 years ago
Same here, in Vermont. Skipping, stuttering, failing, sound absurdly low, error messages, "smart resume" failing, on demand loaded instead... the whole bucket of slush. Two plus days of it.
Just finished (1/24/19, 4pm, EST) an online chat, was told they are working to resolve the outage, no ETA available. I asked if there will be a credit, was told there will be. I requested the reference number, was given it. Was then told that to get the credit, I need to contact CS with the reference number, after this issue is resolved.
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Tklonne303
New Poster
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1 Message
5 years ago
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dannyr70
Frequent Visitor
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6 Messages
5 years ago
I'm in Crystal Lake Il. and still have the same issues.
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Gkoetzner
Contributor
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26 Messages
5 years ago
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Metoo7
New Poster
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4 Messages
5 years ago
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Metoo7
New Poster
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4 Messages
5 years ago
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Lauragtas
New Poster
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3 Messages
5 years ago
I got some imrovement in NJ. The Big Brother episode I watched last night no longer skips and jumps and is in HD quality. But still anything that I recorded yesterday or the day before won't play, and it tells they have it On Demand and takes me to that recording. Anything I recorded more than two days ago plays fine. The @ComcastCares account on Twitter answered me right away when I DMed them, and said they know it's a nationwide problem and they got back to me after a few hours again and said they still haven't found a solution, and they'll check in with me again in the morning
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Bbspoon
New Poster
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1 Message
5 years ago
We have been having problems seeing programs recorded.
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TiredRetired
Contributor
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935 Messages
5 years ago
Told the same thing. Nationwide outage. Hang in there folks.
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Rrrangers2
New Poster
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6 Messages
5 years ago
Why should we have to wait when we pay a fortune? I like to skip past the commercials and on Demand doesn't have that option right now.
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Rrrangers2
New Poster
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6 Messages
5 years ago
When I called this moring, they said they have no idea when it will be fixed.
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Rrrangers2
New Poster
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6 Messages
5 years ago
So how does it get fixed?
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TiredRetired
Contributor
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935 Messages
5 years ago
Are all recordings now going to the cloud instead of the DVR HDD? Did Comcast just make a major change in that regard, thus the issues?
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mandsduffy
Frequent Visitor
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11 Messages
5 years ago
1/23/19 Same here - ours has been happening for several days. Did the usual restart a couple of times, but no help.
Our main DVR STB version says: MX011AN_3.2p10s1_PROD_sey; our den satellite box is:
CXD01ANI_3.3p62_PROD_sey
How do you tell if your recordings are in the Cloud as opposed to your DVR?
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GypsyJoey
Contributor
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48 Messages
5 years ago
Update: 5:43pm
Chatted with someone from Comcast. A known issue, national problem technicians working on it, 24hr eta. Was advised to chat them again after issue resolved for credit.
Currently watching The Talk cloud ☁️ DVR recording and it’s doing much better!!!
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