Community Forum

Re: X1 audio dropouts on 4K XG1v4-A cable box

Highlighted
Frequent Visitor

Re: X1 audio dropouts on 4K XG1v4-A cable box

Same or similar problem.  I added an x1 box to upstairs tv.  While at the store obtaining that box I am told the existing x1 box on downstairs  tv stopped working.  No idea what they did from store.

Came home added new box to upstairs, work(s)(ed) fine so far.

Back to the downstairs tv, nothing works, no channels, blue light off on the x1 box.  Go back to store and they are clueless.  I am given a new x1 box for downstairs.   Unplug 3 wires from old, plug in 3 wires to new, it goes through its setup, and tv back and running but the volume flucuates constantly.  Commercials will knock you out of the room, annoying, borderline unwatchable at times.

Store no help.

Yet to find anything online that helps.

Reluctant to pay for tech.  Nothing, and I mean nothing, ever goes without a problem with Comcast.   I did not want to do this x1 box swap and this is exactly why.

Have they resolved, fixed, acknowledged the problem yet???? or are they blaming customers and Adelphia per usual?   Any help out there?

 

Highlighted
Expert

Re: X1 audio dropouts on 4K XG1v4-A cable box


@SothereIwas wrote:

Same or similar problem.  I added an x1 box to upstairs tv.  While at the store obtaining that box I am told the existing x1 box on downstairs  tv stopped working.  No idea what they did from store.

Came home added new box to upstairs, work(s)(ed) fine so far.

Back to the downstairs tv, nothing works, no channels, blue light off on the x1 box.  Go back to store and they are clueless.  I am given a new x1 box for downstairs.   Unplug 3 wires from old, plug in 3 wires to new, it goes through its setup, and tv back and running but the volume flucuates constantly.  Commercials will knock you out of the room, annoying, borderline unwatchable at times.

Store no help.

Yet to find anything online that helps.

Reluctant to pay for tech.  Nothing, and I mean nothing, ever goes without a problem with Comcast.   I did not want to do this x1 box swap and this is exactly why.

Have they resolved, fixed, acknowledged the problem yet???? or are they blaming customers and Adelphia per usual?   Any help out there?


what is the model number of that new 'bad acting' set top box?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: X1 audio dropouts on 4K XG1v4-A cable box


@Rustyben wrote:

@SothereIwas wrote:

Same or similar problem.  I added an x1 box to upstairs tv.  While at the store obtaining that box I am told the existing x1 box on downstairs  tv stopped working.  No idea what they did from store.

Came home added new box to upstairs, work(s)(ed) fine so far.

Back to the downstairs tv, nothing works, no channels, blue light off on the x1 box.  Go back to store and they are clueless.  I am given a new x1 box for downstairs.   Unplug 3 wires from old, plug in 3 wires to new, it goes through its setup, and tv back and running but the volume flucuates constantly.  Commercials will knock you out of the room, annoying, borderline unwatchable at times.

Store no help.

Yet to find anything online that helps.

Reluctant to pay for tech.  Nothing, and I mean nothing, ever goes without a problem with Comcast.   I did not want to do this x1 box swap and this is exactly why.

Have they resolved, fixed, acknowledged the problem yet???? or are they blaming customers and Adelphia per usual?   Any help out there?


what is the model number of that new 'bad acting' set top box?


XG2v2-P

PX022ANC

Highlighted
Expert

Re: X1 audio dropouts cable box

moved off-topic post from a thread promoting to new thread



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: X1 audio dropouts on 4K XG1v4-A cable box


@SothereIwas wrote:

@Rustyben wrote:

@SothereIwas wrote:

Same or similar problem.  I added an x1 box to upstairs tv.  While at the store obtaining that box I am told the existing x1 box on downstairs  tv stopped working.  No idea what they did from store.

Came home added new box to upstairs, work(s)(ed) fine so far.

Back to the downstairs tv, nothing works, no channels, blue light off on the x1 box.  Go back to store and they are clueless.  I am given a new x1 box for downstairs.   Unplug 3 wires from old, plug in 3 wires to new, it goes through its setup, and tv back and running but the volume flucuates constantly.  Commercials will knock you out of the room, annoying, borderline unwatchable at times.

Store no help.

Yet to find anything online that helps.

Reluctant to pay for tech.  Nothing, and I mean nothing, ever goes without a problem with Comcast.   I did not want to do this x1 box swap and this is exactly why.

Have they resolved, fixed, acknowledged the problem yet???? or are they blaming customers and Adelphia per usual?   Any help out there?


what is the model number of that new 'bad acting' set top box?


XG2v2-P

PX022ANC


that is the downstairs audio changing set top box? what is the other set top box's model number? the xg2 is an HD set top box that can support up to two other xiD/xi3/xi5/xi6 settop boxes using a communications over coax cable called MoCA. we can work through the problems but if the xg2 is changing audio level (on same channel and program) that is not a good working set top box. the audio level is not controlled by the box but is sent from the box to the TV in a 'stream' at a digital 'line level'. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!