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If you are in need of a new remote, we can provide a new one at no charge. Find out more below.
Swap Out Your Remote for a New One
We recommend that you simply swap out your old or broken remote for a new one at aComcast Service Centernear you.
You can alsocontact usto order a remote control to be shipped to you via UPS in a Self-Install Kit, though shipping fees will apply.
Need a remote ASAP? We've got you covered. You can download the Xfinity TV Remote app for yourAppleorAndroidmobile device and use it with your TV Boxes until you get a new one.Please let us know if you are unable to use the Xfinity TV Remote app or cannot replace your remotes at a local service center.
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