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Re: Audio video not synced

kmt1
New Poster

Re: Audio video not synced

Hi, I am also having a problem with the audio and video not being in sync. It's been doing this for 6 months or so. I replaced the cable box about 3 months ago, but that didn't help.  I have also tried a different TV, but still had the issue. 

Sometimes it will sync again when I turn off the tv and turn it back on. I have spoken with Xfinity, but nothing was fixed. What is causing this?

 

Thank you

Rustyben
Expert

Re: Audio video not synced


@kmt1 wrote:

Hi, I am also having a problem with the audio and video not being in sync. It's been doing this for 6 months or so. I replaced the cable box about 3 months ago, but that didn't help.  I have also tried a different TV, but still had the issue. 

Sometimes it will sync again when I turn off the tv and turn it back on. I have spoken with Xfinity, but nothing was fixed. What is causing this?

 

Thank you


same channel as the original post?



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kmt1
New Poster

Re: Audio video not synced

It happens on all channels that I watch

Rustyben
Expert

Re: Audio video not synced


@kmt1 wrote:

It happens on all channels that I watch


moved your posts and replies to a separate thread. the old one was about one channel out of all of them. tune to a talking heads network live TV. use your TVs remote and find the audio menu, then lip-sync. adjust for the set top box. this will not affect other HDMI connected devices. working?



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kmt1
New Poster

Re: Audio video not synced

@Rustyben   Taking your advice, I adjusted the lip-sync.  It was at it's lowest point so I turned it up to max. My husband was messing around with it prior to adjusting the lip-sync and noticed if he changed the input away from HDMI and back again it would work properly, but only for a short time. So far, the TV has been running for two hours since adjusting the sync and everything is working well.

 

Thank you!