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3 Messages
RDK-03033
I've been away from Xfinity services for 4 or 5 years and with a competitor. Now that I have been back as a customer for a week or so, I realized why I left in the first place. And the issue hasn't changed --- "RDK-03033 - Unable to connect to Xfinity TV". I remember they sent a technician to troubleshoot and he reconfigured the cable connections in the basement. But the problem still existed. It is going to be a long 2 years of commitment to a contract, depending on how frustrating and frequent this code pops up on my screen. Every time it's a 5 minute process of rebooting the TV box. Too many of these and I will have no problem paying the disconnection penalty and going back to their competitor where I never had an issue with the TV Box. Plus I had fiber optic internet that was blazing fast. Missing the non interrupted service and fast internet already.
lesmikesell
Contributor
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531 Messages
5 years ago
That's probably a cable/signal level issue. Have you had a tech out or at least called to have them check your levels? The X1 boxes are pickier about connections than other systems . If you have a lot of splitters in the house you might need a powered amp.
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CCAndrew
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5 years ago
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rhogan308
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5 years ago
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rhogan308
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