Power Saver and Screen Saver

Hello -

I have an X1 box and use Power Saver when we are not watching it.  It used to just stay as a blank screen when in Power Saver mode.  Now, in less than a minute the Screen Saver kicks in.  I have the Screen Saver set to 5 hours, but once I go into Power Saver it comes on very quickly.  I called in to Support and the guy I talked to had no clue.  He didn't know why it was coming on or how to disable it.

Also, is there a way to disable hitting any button on the remote to "wake" the X1 box from Power Saver mode?  I would like it to come on only when I hit the Power button.  If any other gets bumped, the X1 box is coming on and we don't want that.

Can anyone please help me? Thank you...