About unicat

All I know is if Comcast doesn't do anything about this, when our contract is up we probably won't be sticking with Xfinity. They keep fixing things that don't need to be fixed. Sometimes you gotta go with the old saying, if it isn't broke don't fix it. Some of their new changes are okay but others like this one are totally terrible. This new episode guide is useless to me. The old one was very simple and easy to use and see. But this new one you made it more complicated and harder to see. I'm not talking just size of the letters and words, I'm talking about just the way it is designed, it's harder to see everything, it is harder to find everything. I don't think Comcast is gonna do anything about it. They obviously must be targeting a certain audience, a certain group of people that like this for some reason. I just know I'm not part of that audience. To me the way it was before was perfect, it didn't need to be changed at all, I found what I needed to find, I could read what I needed to read, I could see what I need to see. It didn't need to be changed. They should at least give us the option of turning it back to the old one, like they did, they originally had the option to turn the new one off and change it back the old one. But they took that option away. ... View more

@adammusic22 wrote: You linked to this same thread They were two separate threads. They must have combined them. I am deleting my comment right now. But when I wrote it, it was 2 threads.  ... View more

There was a whole other thread about this same exact issue. But Comcast must have combine the 2 threads. ... View more

I am having the same problem. It turns off all by itself. While I'm watching a show and I have it paused and I come back to it, it will have turned off while it was paused. I will have to actually turn it back on. When I have it on at night and I turn the box off, when I wake up in the morning when I turn the box on, the closed captioning will be turned off and I have to turn it back on. When I'm done watching one show and delete it and go on to watching another show, sometimes it shuts itself off between shows and I have to turn it back on. I know it is easy to turn on or off but if I have it on, it should stay on and not shut itself off. This just started in the last few days. ... View more

I am disabled and sometimes my eyes and brain don't work so good. The old version I had no problems with at all. I could see it, I could navigate it, it was easy. This new one I can hardly see it, I can hardly navigate it, there's way too much going on, it's hard to see the descriptions because they're on the side, it is too difficult and too much button pushing to get to what you want to get to and I end up giving up, everything about it is terrible for me. Out of all the changes Comcast has made this is by far the worst one for me. To me they keep changing things they don't need to change. They keep adding new things without fixing the old things that need to be fixed. But this one is the worst, this one makes the episode guide pretty much unusable for me. The old one was as simple as just scrolling down and finding the episode you needed that's it. Why change it when it didn't need to be changed. For me if Comcast doesn't start listening to customers like myself I am going to have to start thinking about going elsewhere when my contract is up. Comcast has some accessibility options but when they change things like this that make it harder for the people who need it the way it was. They don't care. ... View more

@RobertWy wrote: @unicat wrote: @fedup978 wrote: While many of us understand what others have been complaining about now comcast has a whole group of customers that liked it as it was.  Why is it that comcast does not allow each customer to select the option that they want???   We know that they can provide an option to do that but instead they select one group over another.  Come on they could easily program it so the customer could select the option that they want, but no they are not a "customer focused" company so they do things that really make me shake my head.  Getting off the soap box.  I know nothing will be done just like many other issues that they do nothing about I hate to say. I agree after all these months there's still been no response to any of our issues from Comcast themselves. I personally do not like to turn on the TV and see a screensaver, there's no reason to have a screensaver there at all. If I wanted to see the screensaver I would let my DVR sit paused for a long enough time and then it will come on and then I can watch it. I don't want to have the screensaver on when the DVR is off or in standby. Why do we not have a choice of whether we want it there or not? It's fine if some of you want it there but there should be a way to turn it off if we don't want it. We pay for our service and we pay it on time, we have just as much right as any other customer to be heard. If certain people are having an issue with a certain part of the DVR, then instead of changing it totally from one extreme to the other. Why not give us the choice of whether or not we want one way or the other? But I can probably answer my own question and that is because Comcast really doesn't listen to all of their customers. Are you saying you can't turn Screen Saver off? No, I know how to adjust the screensaver. I am talking about the screensaver being on still after powering down the box. Read all the other posts, I am not the only one saying it. When we turn the tv on, the screensaver is on even though the dvr box is powered down or in standby mode. When you power down the dvr box or put it in standby mode, the tv screen goes black but then a minute later the screensaver comes on and it stays on, because when you turn the tv on later, the screensaver will still be on. When the box is powered down or in standby mode there should not be any screensaver on the tv. Or at least give us the choice to not have it on after powering down the box. ... View more

@fedup978 wrote: While many of us understand what others have been complaining about now comcast has a whole group of customers that liked it as it was.  Why is it that comcast does not allow each customer to select the option that they want???   We know that they can provide an option to do that but instead they select one group over another.  Come on they could easily program it so the customer could select the option that they want, but no they are not a "customer focused" company so they do things that really make me shake my head.  Getting off the soap box.  I know nothing will be done just like many other issues that they do nothing about I hate to say. I agree after all these months there's still been no response to any of our issues from Comcast themselves. I personally do not like to turn on the TV and see a screensaver, there's no reason to have a screensaver there at all. If I wanted to see the screensaver I would let my DVR sit paused for a long enough time and then it will come on and then I can watch it. I don't want to have the screensaver on when the DVR is off or in standby. Why do we not have a choice of whether we want it there or not? It's fine if some of you want it there but there should be a way to turn it off if we don't want it. We pay for our service and we pay it on time, we have just as much right as any other customer to be heard. If certain people are having an issue with a certain part of the DVR, then instead of changing it totally from one extreme to the other. Why not give us the choice of whether or not we want one way or the other? But I can probably answer my own question and that is because Comcast really doesn't listen to all of their customers. ... View more

Still no response from comcast. No acknowledgement, no eta on a fix,  no nothing. Longtime loyal customers getting no explanation or acknowledgement. That equals not very good customer service to me. Even if you call customer service, they have no clue what is happening. We are on a limited budget and any wasted energy is not good, no matter how small. If we were not under contract, I think we would switch to something else. Comcast does not seem to care about their customers very much. They keep adding new features, which is fine. But don't fix what is not broke and fix what is broke, before adding new features. ... View more

Wow, Comcast has yet to even acknowledge this issue. Has anyone else had any luck yet? ... View more

@lesmikesell wrote: @unicat wrote: Same here, Screensaver comes on about a minute after powering down the box. This just started recently. It used to stay a blank screen. I don't like this, it is wasting electricity. Can you put it back the way it was ? Why don't you put in the code for the remote to control your TV power so it all goes off at once?  Why do you want a powered-on TV at a blank screen? For one, our remote is programmed for our tv, but it is just the tv that turns off, you have to power down the box by either saying power down in the Mic or by powering down in the settings. Secondly I never said that the tv stays on, I said the screen saver comes on after powering down the box. So when you turn the tv on, not the box, just the tv, there is a screensaver on the tv. Which means even though the box is powered down there is still a signal going to the tv when there should not be. Wasting electricity. Power saving mode is supposed to save power not waste it.   ... View more

Same here, Screensaver comes on about a minute after powering down the box. This just started recently. It used to stay a blank screen. I don't like this, it is wasting electricity. Can you put it back the way it was ? ... View more