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Poor Ultra 4K Quality

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Frequent Visitor

Poor Ultra 4K Quality

I have a UHD X1 box and a UHD television connected via HDMI. UHD on the TV itself (either Blue Ray, Netflix, Amazon Prime, etc.) looks great...absolutely no problems. Even UHD using the Netflix and Amazon Prime apps on the X1 box looks great, so I know that the HDMI cable and TV are fine.

The problem is with Xfinity broadcasts in UHD, like sports for example. When I switch to the UHD version of a football game, the contrast and colors are horrible, and it doesn’t appear to be UHD. The picture is badly washed out.

Anyone else having the same issue? I have searched the forums a little and Googled it, but most of the complaints seem to be connection issues or settings.
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Contributor

Re: Poor Ultra 4K Quality

I noticed alot for the UHD sports. It is much darker and washed out. The regular HD channel for the same game is better and cleaner. Even today on the Fox football games on UHD bradcast. 

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Contributor

Re: Poor Ultra 4K Quality

I have the same problem.  4K is washed out and dull...regular HD channel looks better.  

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Contributor

Re: Poor Ultra 4K Quality

I just did a test on the Ohio State/Indiana game on my 4K apple TV FOX sports app.  Looks great.  Jerseys are bright red for OSU.  Evidently the problem must be comcast...what else is new

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Contributor

Re: Poor Ultra 4K Quality

One thing I noticed is that even the guide, last watched, xtfinity options ect are much darker so would say yea the box or comcast. It is not just the game broadcast its self that is dark when on the UHD bradcast. 

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Contributor

Re: Poor Ultra 4K Quality

Now that the 4k  of Wisconsin and NW on ABC is on it is much better just like the ABC 4k games last week or two. Not sure why it happens on FOX. Even all the guide and other options I metioned are normal. 

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Frequent Visitor

Re: Poor Ultra 4K Quality

Yep! I just switched to the Wisconsin game and it looks good. Interestingly, I checked another channel earlier and it happened to be FSN. I guess Fox has some work to do.
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Contributor

Re: Poor Ultra 4K Quality

Yes.   Wisconsin/NW game looks much better.  Maybe it is FOX.  I first noticed it several weeks ago on the baseball playoffs which I think I may have been on FOX

 

 

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Official Employee

Re: Poor Ultra 4K Quality

Hi @kidro2, @dcfox, and others who have noticed this issue. Thanks for sharing your experience here on the Xfinity Forum. My team would be happy to gather more specific details about your experience, so we can pass this information to our engineers for further investigation. If the issue is determined to be with FOX, they can communicate the necessary info to them. 

Please send me a private message with details of these games, times and dates they aired, and details about the quality, we can get started.

Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 


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