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Picture goes black / comes back

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Contributor

Picture goes black / comes back

This has been going on for a long long time. I’ll be watching any channel. The screen goes black and sound stops. It looks like tv got turned off. Then it comes back and shows the channel again. It almost looks as if the channel had been changed but it hasn’t been. It gets annoying especially if your watching something and then it goes black for 3-4 seconds and then you missed something.

Does someone have the same problem?
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Diamond Problem Solver

Re: Picture goes black / comes back

Sounds like a HDMI handshake issue. Try a different input, a different HDMI cord, possibly swap equipment as a last resort

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Contributor

Re: Picture goes black / comes back

I’ll try a different port or cable. Thanks
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Contributor

Re: Picture goes black / comes back

I've been having the same issue for weeks now

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Contributor

Re: Picture goes black / comes back

Hi, would this be the case on multiple sets? Or is it a signal issue?

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Expert

Re: Picture goes black / comes back


@MadAl wrote:

Hi, would this be the case on multiple sets? Or is it a signal issue?


Are you talking about a specific channel?

Linear cable, or steaming a video?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Picture goes black / comes back

Hi, 

thanks for responding 

 

linear cable, all channels, multiple sets. 

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New Poster

Re: Picture goes black / comes back

Yes, I have had this issue for months.  Brand new TV but the cable connection is lousy.  Sometimes it does this every few seconds, very annoying.  Any channel, any time of the day or night.  What's up Xfinity???

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Contributor

Re: Picture goes black / comes back

Turned out it was the cable boxes, aided by the connectors

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Contributor

Re: Picture goes black / comes back

It was the cable boxe

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New Poster

Re: Picture goes black / comes back

Thank you!

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Expert

Re: Picture goes black / comes back

closed solved thread



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!