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Picture goes black / comes back

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Mcfeely1
Contributor
‎10-15-2019 12:01 PM

Picture goes black / comes back

This has been going on for a long long time. I’ll be watching any channel. The screen goes black and sound stops. It looks like tv got turned off. Then it comes back and shows the channel again. It almost looks as if the channel had been changed but it hasn’t been. It gets annoying especially if your watching something and then it goes black for 3-4 seconds and then you missed something.

Does someone have the same problem?
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CCAndrew
Diamond Problem Solver
‎10-15-2019 12:04 PM

Re: Picture goes black / comes back

Sounds like a HDMI handshake issue. Try a different input, a different HDMI cord, possibly swap equipment as a last resort

I am a Retired Official Comcast Employee
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Mcfeely1
Contributor
‎10-15-2019 12:08 PM

Re: Picture goes black / comes back

I’ll try a different port or cable. Thanks
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