New Poster
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1 Message
Peacock App Doesn’t Load
The app just sits and loads the main screen for a long time and if that actually works, the actual show never loads. It will sit and show the circle and then just stop and go back to the main screen. I’ve checked my internet speed and it’s fine. I have also restarted the cable box several times.
Ivan50
New Poster
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1 Message
4 years ago
STB VERSION: AX014AN_4.0p19s1_PROD_sey
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Stickart95
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1 Message
4 years ago
About
STB Version: TX061AEI_4.0p19s1_PROD_sey
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Rustyben
Expert
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24.6K Messages
4 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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DropFlow2
Regular Visitor
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1 Message
4 years ago
We just got our Flex in order to watch the Peacock app and right now all I am looking at is the Peacock logo. No channel whatsoever! We could not figure out how to set up the voice command because the on screen instructions were less than helpful and it kept saying it didn't work and to try again. So no STB thingy. Not happy.
We the voice thing finally worked ... STV Version: TX061AEI_4.0p19s1_PROD_sey
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jruesch38
New Poster
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1 Message
4 years ago
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tmkruse68
New Poster
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1 Message
4 years ago
STB Version AX061AEL4.0p19sl_PROD_sdy
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Rustyben
Expert
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24.6K Messages
4 years ago
I have escalated your issue (2nd time) to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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XfinityMichaelC
Official Employee
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3.8K Messages
4 years ago
Hello, all! I apologize to hear everyone is having issues with the Peacock app loading on your boxes. Certainly not the experience we want for you. For anyone having issues, can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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Kawan22
New Poster
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1 Message
4 years ago
Use roku. Have nothing but problems opening thru xfinity. Show kept opening and reopening today. No problem opening app in roku.
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MKib
Regular Visitor
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14 Messages
4 years ago
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CodyG
New Poster
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1 Message
4 years ago
I do not see where to "Send Message"....
EDIT: Popped up and message sent !
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ChristieReed
New Poster
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1 Message
4 years ago
I’m doing this from my phone and can’t seem to message you. I just received my Flex box today and I cannot load any Peacock content. Can you assist?
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emmasaylor
New Poster
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1 Message
4 years ago
hello @ComcastMichael , for some reason i can't find where to send you a message! i'm also having this issue though
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Plaubs75
New Poster
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1 Message
4 years ago
@ComcastMichael I was also unable to locate a link to PM you. I just got my Flex box today and am unable to load the Peacock app on my box. Please advise.
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Ajenks81
New Poster
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1 Message
4 years ago
Stb AX061AEL_4.0p19s1_PROD_sdy
Please help!
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