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PX013AN TV Box Fan Loud and Runs 24/7

jdsf74
New Poster

PX013AN TV Box Fan Loud and Runs 24/7

Hello. I have the same problem as this post. https://forums.xfinity.com/t5/X1/PX013ANM-Contstant-Fan-Noise/td-p/3334716

My TV box was upgraded when I added internet service to my account a week ago. Since then the loud fan in the main TV box, STB Version PX013AN_4...... , has been running, even when the unit is sleep.

I saw the post above and would like a newer unit with a quieter fan. I am not sure why these are still being given to customers with this known problem.

 

Thanks for your help.

RobertWy
Silver Problem Solver

Re: PX013AN TV Box Fan Loud and Runs 24/7

How far away are you from your nearest Xfinity Store?  Mine gave me a brand new box with a remote and power supply.  I swapped mine out and followed the installation instructions; problem solved.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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