PX013AN TV Box Fan Loud and Runs 24/7

[jdsf74]

Hello. I have the same problem as this post. https://forums.xfinity.com/t5/X1/PX013ANM-Contstant-Fan-Noise/td-p/3334716

My TV box was upgraded when I added internet service to my account a week ago. Since then the loud fan in the main TV box, STB Version PX013AN_4...... , has been running, even when the unit is sleep.

I saw the post above and would like a newer unit with a quieter fan. I am not sure why these are still being given to customers with this known problem.

Thanks for your help.

[RobertWy]

How far away are you from your nearest Xfinity Store?  Mine gave me a brand new box with a remote and power supply.  I swapped mine out and followed the installation instructions; problem solved.