PX013ANM Contstant Fan Noise

[TimFitzgerald]

I recently received a replacement set-top box. The fan on the replacement unit, which is model #PX013ANM, runs constantly and loudly. The TV and set-top box are located in a bedroom, and the box is unacceptably loud. The previous unit was silent almost all the time.  It also had a cooling fan, but it only kicked on during the boot sequence.

I've enabled power-saver mode, but the fan continues to run even when the unit has supposedly kicked into standby after 4 hours of inactivity. The only way to stop the noise is to unplug the box.

If the constant fan is a feature of this particular model and if there is no way to stop the fan from running, then please supply another replacement unit that is as quiet as the original one.

Thanks in advance,

Tim Fitzgerald

[CCAndrew]

Unfortunately your replacement is one of the oldest dvrs and known for being loud. What was wrong with the previous one? I escalated to an Official Employee to see if they can get you the most recent model

[TimFitzgerald]

Thanks for the quick response, @CCAndrew . The unit that was replaced was working fine until a week ago, then one night, during the automatic nightly reboot around 3:30 am, it just hung on the Welcome. Bienvenido, Bienvenue. screen. Not sure if an automatic update killed it or if the reboot just triggered something that was already on the edge and ready to fail.  No other symptoms, no other recent changes on my end.

Either way, the tech who brought the replacement said that the box had "lost its provisioning" when he saw the welcome screen and before he did any diagnostics. Not sure what that even means. 

[ComcastChe · Accepted solution]

Hi @TimFitzgerald, 

Welcome to the Xfinity Forums! Sorry for the experience you're having with the noisy DVR. I've had one of these and can understand how annoying it can be. I'll help by shipping a new DVR. To get started, please send me a private message with your first and last name (and the name of the account holder) and the house number associated with your service address. To send a private message, click on "ComcastChe" and then click send a message. 

[ComcastChe]

@TimFitzgerald, 

It's been a pleasure working with you! Thank you for taking the time out of your days to reach out and message me. As mentioned in our private message, please let us know if you need anything in the future. We'd be happy to help. Please stay safe, stay healthy, and take care of yourself!