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One Channel Pixelated

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One Channel Pixelated

We have one channel that has been unwatchable lately, the Food Network. It constantly distorts and pixelates. This the the only channel this happens on.

Is there a way to report this without them trying to replace equipment and dispatch techs?

Tek
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Expert

Re: One Channel Pixelated


@Tek wrote:
We have one channel that has been unwatchable lately, the Food Network. It constantly distorts and pixelates. This the the only channel this happens on.

Is there a way to report this without them trying to replace equipment and dispatch techs?

that is wiring/splitter related. A tech can check your connection outside the home and if you include the channel number he/she can especially test that channel for noise. the problem may be in the wiring on the street side of your home.



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Re: One Channel Pixelated

Turns out a family member in the next town, which is the same cable system, is experiencing the same problems on the Food network.

Two houses miles apart would indicate a issue from the head end? No?

Tek
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Expert

Re: One Channel Pixelated


@Tek wrote:
Turns out a family member in the next town, which is the same cable system, is experiencing the same problems on the Food network.

Two houses miles apart would indicate a issue from the head end? No?

to check use a smart phone/tablet/roku. same problem with the streaming version of the channel?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Problem Solver

Re: One Channel Pixelated

I will have to get both going at the same time and let you know.

Tek