Solved! Go to Solution.
No! It is not 4K. Also; getting a new box is rare. Unless it came in an original carton it is most likely "refurbished".
Thanks so much for the quick reply!
Why in the world would they send me this box?!?! This is the second box upgrade that I have gotten in the past month that was completely wrong. Ugh...
Greetings, @mattwebb677 ! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear you did not recieve the correct DVR. We would like to make sure you are getting the right equipment. Can you please send us a PM with your first and last name so we may further assist you?
To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.