Frequent Visitor
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7 Messages
“New” X1 box just arrived...
So I called the other day and asked to get a new cable box that supports 4K (I had an XG1v3), and I got my “new” box today. Its not what I was expecting. I assumed I was going to get an XG1v4, but I got an RNG200N, that looks used. Is this thing even 4K capable???
Accepted Solution
MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
No! It is not 4K. Also; getting a new box is rare. Unless it came in an original carton it is most likely "refurbished".
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mattwebb677
Frequent Visitor
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7 Messages
6 years ago
Thanks so much for the quick reply!
Why in the world would they send me this box?!?! This is the second box upgrade that I have gotten in the past month that was completely wrong. Ugh...
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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mattwebb677
Frequent Visitor
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7 Messages
6 years ago
Thank you, sir!
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Greetings, @mattwebb677 ! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear you did not recieve the correct DVR. We would like to make sure you are getting the right equipment. Can you please send us a PM with your first and last name so we may further assist you?
To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.
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mattwebb677
Frequent Visitor
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7 Messages
6 years ago
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