Contributor
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16 Messages
Netflix Issue
In the last week I've encountered an issue with using Netflix through X1. Whenever I try to play a TV show or movie the content would start for a second or two and then I get the following message and error code: "We're having trouble playing this title right now. Please try again later or select a different title" error code tvq-pm-100 (5.2.4). Sometimes I don't even get the message. The screen will freeze and then the STB will reboot by itself.
I've tried exiting and restarting the Netflix app and rebooting the STB multiple times ( even unplugging the STB ), but the issue persists.
I am able to play Netflix content on my TV through Chromecast and my blu-ray player app, just not using X1.
Anyone else having this issue?
7/7/18 Update: Still having the same issues w/ X1. Just finished doing the Button A reset and Netflix login and rebooted the STB and it's still giving me the same error message and/or freezing and rebooting on it's own. Watched 3 hours of Netflix content last night using my blu-ray player app and there were no issues.
8/1/18 Update: Nothing new to report. Still getting same error code after a few seconds of content. Sometimes Netflix just freezes and after a couple of minutes the X1 box reboots. This is occuring even after the UI update of the Netflix app.
8/3/18 Update: Happy to report that the issue appears to have fixed itself. Have been able to use the Netflix app on the X1 box for the last two days with no error code popping up or screen freezing or rebooting. Here is hoping that the fix will hold. Fingers crossed.
steveoregon
Contributor
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33 Messages
6 years ago
Problem still here Portland Oregon.
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Bcatdog
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2 Messages
6 years ago
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steveoregon
Contributor
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33 Messages
6 years ago
Tried watching Netflix twice this morning (once for over 30min). So far, it seems to be working.
EDIT UPDATE: After about three days, and watching Netlifx several times, the issue appears to be resolved for me.
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Jeffery1221
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3 Messages
6 years ago
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Jeffery1221
New Poster
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3 Messages
6 years ago
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raymo2
New Poster
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4 Messages
6 years ago
Problem persists for me. into 3rd week, with now question about sending a tech out.
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RadTV
Problem Solver
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538 Messages
6 years ago
A tech can't resolve the issue as this appears to be software related because it's affecting multiple users. Waiting for an update from JoeTru.
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Jeffery1221
New Poster
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3 Messages
6 years ago
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RadTV
Problem Solver
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538 Messages
6 years ago
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Jiman49
Contributor
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12 Messages
6 years ago
I watched an old episode of “Black Mirror” last night. On my first attempt, I got the “We're having trouble playing this title right now. Please try again later or select a different title...” message. I tried again and was able to watch the episode all the way through.
That’s progress, I guess, but the problem has not been completely solved. I’m hoping we hear soon from someone directly connected with Comcast with an official update.
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Syncrohaus
New Poster
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3 Messages
6 years ago
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eyekwilt
New Poster
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2 Messages
6 years ago
I am so happy to have found this thread. We started having this trouble about 2 weeks agao, but only with the DVR mainbox. The other boxes work fine. I have rebooted and reset everything possible and we can play Netflix through our Firestick, so it is not the TV. Ironically, the person I talked to about the problem last week claimed that he had never heard of this problem. I guess I didn't hear his little coughs at the end! I am happy to know that I am not the only one with the problem. Now to wait for a solution.
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eyekwilt
New Poster
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2 Messages
6 years ago
I had reset Netflix at least 3 times, including one time while the comcast person was on the line and it never worked. I just reset it using the A button and it seems to be working--at least now. Maybe they just got it repaired?
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Rustyben
Expert
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24.6K Messages
6 years ago
before replying, please see @ComcastJoeTru's post by scrolling on this thread back to 7/18/2018.
the standard fix for this per Netflix (https://help.netflix.com/en/node/59988) is to restart Netflix and to reboot the set top box. to do this, press the A button on the remote and run the reset Netflix option. when complete, reboot the set top box.
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Giants_Fan
Contributor
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16 Messages
6 years ago
Tried the Netflix solution in the past and it too did not fix the issue.
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