Contributor
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27 Messages
Marking shows as unwatched and 24 hours later they go back to watched
I know how to mark shows as unwatched but within the past month or so the shows no longer stay “unwatched”. Today I noticed that if I mark a show unwatched on one tv the other tv still shows it as watched. I have gone to both TVs and have marked the shows as unwatched. I hope it works because I have refreshed the boxes and have done a system reset. Both of those options haven’t worked. It’s not just one channel this is happening on. Any other options to try? Other people in the household are confused about where they are in a series but I’ve watched ahead of them.
BobandFrank
Frequent Visitor
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10 Messages
4 years ago
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123mike
Contributor
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34 Messages
4 years ago
The movies I watch on demand are all random, so to say it has something to do with a “show’s series” issue is just not true.
Something or someone updated the program software back a few months ago and created this problem.
As far as a regional or national issue goes I live in the northeast so it looks like a national problem to me. Just saying.
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Kate408
Contributor
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27 Messages
4 years ago
I appreciate all your responses. I didn’t think it was my modem and router but wanted to eliminate everything before Comcast comes this afternoon. I live in California. It’s interesting that they don’t acknowledge the problem. I’ve been a Comcast customer for 10 years and haven’t experienced a problem like this. I did not appreciate “advanced” technical support telling me I don’t understand how their system works and being condescending because I am a woman.
As was mentioned in a previous post we need more people calling to express this concern.
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Kate408
Contributor
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27 Messages
4 years ago
The Comcast repairman just left. Nice guy but as someone mentioned he was not able to help. He said he had not heard of the problem but that he will post it on the “national” technical problem board.
For those who who appreciate this feature please report the problem so they will give this proper attention. Thanks!
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XfinityChad
Official Employee
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1.2K Messages
4 years ago
This fix is currently in testing . and we are sorry for the inconvenience. This is a national issue and has nothing to do if you rent or own your modem. We hope to have this resolved as quickly as possible.
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cdma
New Poster
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3 Messages
4 years ago
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lettuced
Contributor
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21 Messages
4 years ago
Thanks, Comcast Chad.
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123mike
Contributor
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34 Messages
4 years ago
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123mike
Contributor
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34 Messages
4 years ago
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garyg2
Frequent Visitor
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20 Messages
4 years ago
We're now having the same issue. We've not noticed it before today. We went to watch a show that we DVR daily and the 12/6/19 airing was not there. We went to ondemand and found it but it shows we watching it which is impossible because we were in another state!
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whatsthedeal12
New Poster
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1 Message
4 years ago
what is taking so long? if comcast has known and trying to fix on 12/4, it should be fixed by now. Seems like this should be a simple fix.
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BobandFrank
Frequent Visitor
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10 Messages
4 years ago
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Kate408
Contributor
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27 Messages
4 years ago
Comcast Chad,
Do we have any update on this problem? When can we expect this to be fixed?
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BobsBlitz
Contributor
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65 Messages
4 years ago
This is now switching shows marked 'unwatched' to 'watched' not only upon the X1's daily update but every few hours as well.
How is this possibly taking so long to fix?
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Kate408
Contributor
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27 Messages
4 years ago
ComcastChad,
Can you please share where Comcast is on this problem and when we can expect a fix...tomorrow, next week?
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