Community Forum
Did you ever get to a screen that shows a 3 digit code? Until that 3 digit code is entered, no voice commands will work
Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green.
Follow the instructions by entering the three-digit, on-screen pairing code.
Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green.
Follow the instructions by entering the three-digit, on-screen pairing code.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
What’s the model of the box? And do you have other X1 boxes? Sorry, your original post was lacking details, there was no way to know what was/wasn’t tried..
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Hi all,
If you're still having issues pairing the xr15 and setting up the voice command let me know by sending your full name to me in private message.
Ken
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
iloaders, sorry to hear about your experience with the X1 box. This type of experience isn't typical so I'd be happy to investigate what might be causing the lag if you change your mind. Thanks for posting here!
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
All,
We sincerely apologize if you are experiencing issues with your voice remote. If you are experiencing the "Somethings not quite right!" or "Voice commands aren't working right now, try again later!" errors we recommend you wait a few minutes and try again.
If the issue persists, we also recommend resetting your television box by unplugging it from the power outlet for 30 seconds to 1 minute and plug it back in.
When programming your remote, did you ever get to a screen that shows a 3 digit code? Until that 3 digit code is entered, no voice commands will work. Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green. Follow the instructions by entering the three-digit, on-screen pairing code.
If your commands are not recognized, make sure you are speaking clearly and at a natural, conversational volume. Hold the remote one to eight inches away while giving a command and hold down the Microphone (Mic) button until you finish speaking. If you are still having trouble, consider whether or not there are other sources of noise near you that may be interfering with your voice commands.
The battery levels in your remote could also have an impact on voice commands. To check your battery level, visit the About section of the X1 Settings menu. If your battery level is red or yellow, try changing your batteries
If you continue to experience issues with the X1 Voice Commands please let us know here.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi All, thanks for posting about your remote pairing concerns.
The voice remote is one of our most popular products so it is definitely something I want you to enjoy!
If you've followed the instructions here:
https://www.xfinity.com/support/articles/get-to-know-xr11-remote
and still cannot successfully pair your remote, let me know! You can send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@KFKING46 wrote:
the remote goes to green then stops, never get to the code showing up. the "OK" button won't react when we get to pairing the remote. it worked when the installer programmed it but now it wont
which remote do you have? what is the model of the set top box (go to menu, gear (settings) and about. the part to right of "STB version"
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hey Everyone,
Can you please attempted to unpair (reset) the remote following the instructions here:
https://www.xfinity.com/support/articles/x1-remote-unpair
and then attempt to repair again following the instructions here:
https://forums.xfinity.com/t5/X1/Xr15-remote/m-p/3020668#M142589
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@EricVanWinkle wrote:
Having the same issue. Holding xfinity and info for 5 seconds causes the red light to turn into a green blinking light on the remote, but no code shows up on screen. Why is this post marked as solved when there is no solution presented? I have tried unpairing and then following the pairing instructions, but the issue is the same: no onscreen code appears.
what is the model of the set top box you are attempting to program? if it is an xg1v4 move the remote to within a foot of the bottom right hand front edge of the set top box and aim the IR sender (top) end of the remote to that IR window on the set top box. actiavate the settings.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EricVanWinkle wrote:
I have an XG2v2-P box and a XR15-UQ remote. I tried holding it closer anyway, but that didn't change anything.
forums.xfinity.com/t5/X1/X1-Boxes-and-IR-Locations/td-p/2720333 3rd image down is the pace xg2 and it has the smallest window you may need to push up on it to gtet a clear shot of the window with the remote.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EricVanWinkle wrote:
To be clear, I can use the IR function of the remote for the xfinity menu and guide and stuff. It is the RF pairing for the point anywhere and voice control functions that is not working. When I hold down the xfinity and info buttons for 5 seconds either the xfinity menu or the info menu comes up. It never goes to the screen where it gives me a 3 digit code to enter. Is there some way to get the 3 digit code for rf pairing? Is it hidden in the menu or can a comcast tech connect to the box and get it? Do I just need a different remote?
the xr15 only works with set top boxes via RF. only for programming does the IR emitter work for x1 set top boxes. the IR is used to control TV, soundbar, receiver.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EricVanWinkle wrote:
That seems to be contradictory to the link you posted. It says all set top boxes use the same IR code so that means all remotes even unpaired will work with all x1 boxes when pointes at the IR window. I need to pair my x15 with the box so that I can use point anywhere and voice commands. That would be by rf since it wouldn't have to be pointing at the IR window on the box.
the xr15 is different, not designed to be used with x1 via IR. universal remotes and xr11's can communicate (not voice commands) with x1 set top boxes via IR.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EricVanWinkle wrote:
Regardless, that doesn't change the fact that my remote's point anywhere and voice commands aren't working. The 3 digit code never comes up when trying to pair it to the box. Any more info on how to get that code other than holding xfinity and info, which isn't working?
ig you have another set top box try same procedure (don't have to pair). did code come up? or go to xfinity store and try the command. did you find the ir window on the STB and verify it is not covered or blocked (dust/tape-plastic)?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EricVanWinkle wrote:
Yes, I found the IR window though I thought you said the xr15 doesn't use IR. I don't have another box, so I guess I'll have to go to the xfinity store to test my remote if I decide I care enough about voice commands and point anywhere.
it is the xr15 remote that does not allow IR to the set top box other than setup for aim-anywhere. you might ask for an xr11 remote that does allow IR for the set top box.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
