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Lost remote

SHAYLA81491
New Poster

Lost remote

Kids lost the remote. I downloaded an app on my phone to be able to change channels. But I personally prefer to listen to music while kids are in school. The remote control app only allows me to change Xfinity channels. How do I access apps such as Pandora, I❤️Radio, YouTube????
MNtundraRET
Expert

Re: Lost remote


@SHAYLA81491 wrote:
Kids lost the remote. I downloaded an app on my phone to be able to change channels. But I personally prefer to listen to music while kids are in school. The remote control app only allows me to change Xfinity channels. How do I access apps such as Pandora, I❤️Radio, YouTube????

You should be able to get a replacement remote from one of the Comcast service centers "no charge"


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ComcastTambrey
Official Employee

Re: Lost remote

Hello, SHAYLA81491. Welcome to the Xfinity Forums!

As MNtundraRET had mentioned you should be able to get a new remote at your local service center. Alternatively, you are more than welcome to send me a private message with your first and last name and I can have one shipped out to you at no cost as well. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastTambrey
Official Employee

Re: Lost remote

SHAYLA81491, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get a new remote with little trouble, but if you still need assistance, please feel free to start a new thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!