Kids lost the remote. I downloaded an app on my phone to be able to change channels. But I personally prefer to listen to music while kids are in school. The remote control app only allows me to change Xfinity channels. How do I access apps such as Pandora, I❤️Radio, YouTube????
You should be able to get a replacement remote from one of the Comcast service centers "no charge"
Hello, SHAYLA81491. Welcome to the Xfinity Forums!
As MNtundraRET had mentioned you should be able to get a new remote at your local service center. Alternatively, you are more than welcome to send me a private message with your first and last name and I can have one shipped out to you at no cost as well.
To send a private message, click my name "ComcastTambrey", then click "send a message".
SHAYLA81491, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get a new remote with little trouble, but if you still need assistance, please feel free to start a new thread.