Community Forum
@SHAYLA81491 wrote:
Kids lost the remote. I downloaded an app on my phone to be able to change channels. But I personally prefer to listen to music while kids are in school. The remote control app only allows me to change Xfinity channels. How do I access apps such as Pandora, I❤️Radio, YouTube????
You should be able to get a replacement remote from one of the Comcast service centers "no charge"
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello, SHAYLA81491. Welcome to the Xfinity Forums!
As MNtundraRET had mentioned you should be able to get a new remote at your local service center. Alternatively, you are more than welcome to send me a private message with your first and last name and I can have one shipped out to you at no cost as well.
To send a private message, click my name "ComcastTambrey", then click "send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
SHAYLA81491, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get a new remote with little trouble, but if you still need assistance, please feel free to start a new thread.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
