Community Forum
@tbill1 wrote:
I got a brand new, never used DVR in April that solved all my recording issues on the X1 platform.
I was told today that the DVR I have is a "legacy box". Some of you may have seen this at the bottom of your bill:
"Xfinity TV Update: Effective December 20, 2019, AnyRoom DVR Service will
no longer be available for new subscriptions. If you currently have AnyRoom DVR
Service, you will continue to receive this service until you make a change or you
receive further notice."
In other discussions this has been dismissed as only applying to old legacy boxes, not the X1 platform.
Since I am being told I have a legacy DVR but also have the X1 platform, how does this affect me? If I renew my contract at a different price, will I lose anyroom service? If so, how do you watch recordings in different rooms? I thought anyroom service was the whole point of X1
Do non legacy DVRs only make inferior cloud recordings?
go to that set top box and voice command 'about' what is the rest of the line after "STB version" ?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You can’t watch recordings made on the legacy box on the X1 boxes or remotely through the cloud. Legacy and X1 are 2 separate platforms. There are no cloud recordings at all with Legacy boxes
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
@Rustyben
The OP is referring to Legacy dvr, there’s no voice commands.
The OP is referring to Legacy dvr, there’s no voice commands.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
That’s not a legacy dvr, that’s a first generation X1 dvr ( it has component outputs).
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
The agent is wrong, it’s not a Legacy dvr. The error code is common when making account changes. Legacy equipment is totally different
https://forums.xfinity.com/t5/X1/XRE-03121/m-p/3001107#M140393
https://forums.xfinity.com/t5/X1/XRE-03121/m-p/3001107#M140393
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
