Contributor
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673 Messages
Losing any room service while having the x1 platform?
I got a brand new, never used DVR in April that solved all my recording issues on the X1 platform.
I was told today that the DVR I have is a "legacy box". Some of you may have seen this at the bottom of your bill:
"Xfinity TV Update: Effective December 20, 2019, AnyRoom DVR Service will
no longer be available for new subscriptions. If you currently have AnyRoom DVR
Service, you will continue to receive this service until you make a change or you
receive further notice."
In other discussions this has been dismissed as only applying to old legacy boxes, not the X1 platform.
Since I am being told I have a legacy DVR but also have the X1 platform, how does this affect me? If I renew my contract at a different price, will I lose anyroom service? If so, how do you watch recordings in different rooms? I thought anyroom service was the whole point of X1
Do non legacy DVRs only make inferior cloud recordings?
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
The OP is referring to Legacy dvr, there’s no voice commands.
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
go to that set top box and voice command 'about' what is the rest of the line after "STB version" ?
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tbill1
Contributor
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673 Messages
6 years ago
PX013AN_3.11p6s1_PROD_sey
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
https://forums.xfinity.com/t5/X1/XRE-03121/m-p/3001107#M140393
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tbill1
Contributor
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673 Messages
6 years ago
I have XRE-03121 errors on 14 channels. The Comcast Care rep I am working with identified my
box as a legacy DVR and said swapping it out for a newer version would get rid of the errors. I have voice command and only see cloud recordings if something goes wrong with my original recording-very rarely.
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tbill1
Contributor
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673 Messages
6 years ago
I didn't make any account changes-all that happened was my MLB Extra innings package ended. With all due respect, these error codes shouldn't be dismissed as "common" The only 2 solutions being offered to me are switch out my new DVR ( which solved a years worth of previous recording problems) or buy an expensive sports package. I'm not about to turn in my DVR and possibly have a whole new set of problems- and having to buy a sports package to solve Comcast' s error messages is little more than extortion.
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