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Intermittent sound

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Intermittent sound

Good news I solved it!!!! If another tv in your home is streaming Netflix or any other app the tv connected to the main box will have intermittent sound....bad news I don’t know how to fix it but I’m reaching out to xfinity here hoping this will alert them to what is causing it and they can fix it
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Re: Intermittent sound


@Banya wrote:
Good news I solved it!!!! If another tv in your home is streaming Netflix or any other app the tv connected to the main box will have intermittent sound....bad news I don’t know how to fix it but I’m reaching out to xfinity here hoping this will alert them to what is causing it and they can fix it

that is not normal.  what is the model number of your main TV's set top box?



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Re: Intermittent sound

PX001ANM
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Re: Intermittent sound


@Banya wrote:
PX001ANM

that is the earliest/oldest version of the DVRs (version 1). the XG1v4 is available for same price, has no clock, and is 4k capable. It has HDMI output.



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Re: Intermittent sound

Ok if I switch boxes will I lose my recordings?
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Re: Intermittent sound


@Rustyben wrote:

@Banya wrote:
PX001ANM

that is the earliest/oldest version of the DVRs (version 1). the XG1v4 is available for same price, has no clock, and is 4k capable. It has HDMI output.


you may. use the Xfinity stream TV app on a smart phone/tablet and view your cloud DVR recordings. those will be available to view on the x1 set top boxes after DVR is swapped out and should be watched oldest to newest recording date as the cloud DVR removes older recordings automatically to make room for new recordings.



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Re: Intermittent sound

Thx I have seen on other streams that switching out the boxes hasn’t worked Could it be the internet signal coming into the house ...when I swap the box I will report back on the results