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How to upgrade remote to voice control and access features I supposedly already have

MikeS54
New Poster

How to upgrade remote to voice control and access features I supposedly already have

I recently moved and was very satisfied with my xfinity service, though too expensive. Since moving I no longer have a voice control remote. I believe I have HBO, but cannot figure how to access HBO Max, which I should have. Also cannot access On Demand for HBO. Also cannot figure how to use DVR. I can record but can't seem to view what I've recorded. 

CCAndrew
Diamond Problem Solver

Re: How to upgrade remote to voice control and access features I supposedly already have

Start with the box model, is it possible you don’t have an X1 box?

I am a Retired Official Comcast Employee
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ComcastDaryl
Official Employee

Re: How to upgrade remote to voice control and access features I supposedly already have

Thank you for reaching out to us in our Forums. I would like to thank you for continuing with us at your new location. I can review your account with you, and help you get the most out of your services. I can also send you out a voice remote.

 

Could you please send me a private message with your first and last name. To send me a private message, please click my name "ComcastDaryl" and then click "Send a message."


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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MikeS54
New Poster

Re: How to upgrade remote to voice control and access features I supposedly already have

Hi Daryl

My name is [edit: removed identifying information, per Forum Guidelines]

dcfox
Regular Contributor

Re: How to upgrade remote to voice control and access features I supposedly already have

@MikeS54 To send him a private message click on is name at the top left then click send message at the top right of his profile page.