No error message. I did a reset by unplugging it.
I can get into the app. It displays content, but nothing happens when I hit play.
Hi there, Anon1277593. Sorry to hear about the trouble with the app on that second box. We would like to see what we can do to get it working for you. Since you tried to reset it already and that didn't work, we can try sending a few signals from here and if those don't work, we might need to open a request for you. Either way, we're here to help! Please send me a PM with your first and last name, we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.