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Guide View - Movies - Time remaining is incorrect

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Regular Contributor

Guide View - Movies - Time remaining is incorrect

When using the guide to view movies, each movie lists the time remaining.  However, this has recently broken and it now shows the running length of the movie as the time remaining.

 

In the attachment you can see that it is currently 6:53pm.  Hobbs & Shaw started at 4:40pm and is on until 7:00pm which means the guide should be showing 7min left.  However, it is showing 2hrs 20min left which is the difference between 4:40pm and 7:00pm.

 

I know this used to show the correct remaining time so this is a recent bug.

xfinity guide movie view.jpg
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Official Employee

Re: Guide View - Movies - Time remaining is incorrect

Hello @kjakubowsk, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you bringing this to our attention. We definitely want the time remaining to list the correct information. I can absolutely get this information passed along to the correct team to have it further looked into. 

 

Just to rule everything out, did you happen to perform a reboot on your cable box to see if the time updates/adjusts on your end? 


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Regular Contributor

Re: Guide View - Movies - Time remaining is incorrect

I just checked and the times are still wrong and my boxes have rebooted a few times after my previous post.

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Official Employee

Re: Guide View - Movies - Time remaining is incorrect

Hi kjakubowsk. We appreciate you trying and checking after the reboot. I can assist with further troubleshooting the time remaining indicator. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


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Was your question answered? Mark the post as Best Answer!