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Error when trying to use the cable box

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New Poster

Error when trying to use the cable box

Whenever I try to watch live TV, I get a Pace Error  that says "There is no Software to execute" and wants me to press Select. I've tried pressing select on the remote but nothing changes.

 

My TV is a smart TV, so I can still watch Netflix/Hulu ect. This error only happens when I try to use the live TV channels. 

 

I believe the error code is (74371CU).

 

I've tried unplugging the power from the box for a few minutes and nothing changes.

 

Is there anything else I can try?

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Expert

Re: Error when trying to use the cable box

See this thread;

 

https://forums.xfinity.com/t5/X1/Blue-screen/td-p/3283793



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