DVR recordings disappeared

Hi All, thanks for posting about your missing recordings. Please send me a private message with your full name so we can begin troubleshooting. 

Ken

This has now happened to us as well. Shows from the past few months just gone. DVR space dropped from 50% to 10% overnight, shows from years ago still available. Called customer service, no help. I guess we are just [edited].

Hello @djbown13, thanks for visiting our Forums! It's upsetting to hear that your DVR recordings are no longer showing available. I'm happy to see you are working with a separate agent on a separate platform. 

@djbown13, I do see that agent is having this further investigated for you. Please allow us time to have this looked into on the backend. Thank you and we truly appreciate working with us through this, as well as your patience. 

They were unable to help. I don’t understand how so many of your customers can have the exact same issue and your entire company has no idea what is going on or how to help. It’s inexcusable. 

Hi,

All my DVR recordings have disappeared overnight. The recordings are only a month old and have disappeared in the last 24 hours. When will the recordings be restored??? 

Hello, everyone!

As stated earlier by ComcastChe this is a known issue at this time. Our teams are currently looking into this and are working on a fix. The investigation report was updated today and our research teams indicated that they are hoping to start pushing the fix in some areas within the next month or so if all goes well. We will continue to update this thread as the investigation is updated. 

“Some areas” in “a month or so”??? Is that a joke? Presumably we will all be reimbursed for our DVR service fees until it is resolved, plus the past few months since the service was unreliable for those months as well. 

Thank you for the feedback. We apologize for the inconvenience this may be causing. Myself and a few other peers I know are also missing some recordings so we can  understand how it can be affecting your entertainment needs. I had something that recorded and I can no longer see it on my end either. Although we mentioned an approximate time frame, we are actively working to have this fixed as soon as possible. Unfortunately, no compensation will be provided for this known issue. 

I turned on my X1 box today and all my recordings were gone and all my scheduled recordings had been cancelled. It’s only my wife and I and no one else has access to the box. Is there anyway to retrieve our shows??