Frequent Visitor
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8 Messages
DVR recordings disappeared
All my recordings prior to 12/31/2018 disappeared today without me deleting them. Is there another problem that has occurred with the cloud recordings or has the daily update just removed older recordings?
There was was sufficient space so please don't tell me that they were deleted to make room for new recordings.
XfinityKenF
Official Employee
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8K Messages
5 years ago
Hi All, thanks for posting about your missing recordings. Please send me a private message with your full name so we can begin troubleshooting.
Ken
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djbown13
Regular Visitor
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11 Messages
5 years ago
This has now happened to us as well. Shows from the past few months just gone. DVR space dropped from 50% to 10% overnight, shows from years ago still available. Called customer service, no help. I guess we are just [edited].
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XfinityAmira
Official Employee
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3.5K Messages
5 years ago
Hello @djbown13, thanks for visiting our Forums! It's upsetting to hear that your DVR recordings are no longer showing available. I'm happy to see you are working with a separate agent on a separate platform.
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XfinityAmira
Official Employee
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3.5K Messages
5 years ago
@djbown13, I do see that agent is having this further investigated for you. Please allow us time to have this looked into on the backend. Thank you and we truly appreciate working with us through this, as well as your patience.
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djbown13
Regular Visitor
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11 Messages
5 years ago
They were unable to help. I don’t understand how so many of your customers can have the exact same issue and your entire company has no idea what is going on or how to help. It’s inexcusable.
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bah14
New Poster
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3 Messages
5 years ago
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Lwalter6085
New Poster
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1 Message
5 years ago
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Jgp9
Regular Visitor
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2 Messages
5 years ago
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Manta_Rai
Contributor
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21 Messages
5 years ago
Hi,
All my DVR recordings have disappeared overnight. The recordings are only a month old and have disappeared in the last 24 hours. When will the recordings be restored???
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CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello, everyone!
As stated earlier by ComcastChe this is a known issue at this time. Our teams are currently looking into this and are working on a fix. The investigation report was updated today and our research teams indicated that they are hoping to start pushing the fix in some areas within the next month or so if all goes well. We will continue to update this thread as the investigation is updated.
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djbown13
Regular Visitor
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11 Messages
5 years ago
“Some areas” in “a month or so”??? Is that a joke? Presumably we will all be reimbursed for our DVR service fees until it is resolved, plus the past few months since the service was unreliable for those months as well.
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FloofyDog
New Poster
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1 Message
5 years ago
Happening to us here. Every recording, including stuff recorded last night -- as well as all of the SCHEDULED recordings we had set up! -- are all gone. Everything. Every. Thing.
This is apparently epidimic, uncontrollable, and getting worse.
Congratulations, Comcast. You've reached new heights of complete and total incompetence.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Thank you for the feedback. We apologize for the inconvenience this may be causing. Myself and a few other peers I know are also missing some recordings so we can understand how it can be affecting your entertainment needs. I had something that recorded and I can no longer see it on my end either. Although we mentioned an approximate time frame, we are actively working to have this fixed as soon as possible. Unfortunately, no compensation will be provided for this known issue.
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Exbiffteen
New Poster
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1 Message
5 years ago
I turned on my X1 box today and all my recordings were gone and all my scheduled recordings had been cancelled. It’s only my wife and I and no one else has access to the box. Is there anyway to retrieve our shows??
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jsilvrs
New Poster
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1 Message
5 years ago
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