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Connect new Xi6-a to my own my own router?

RolloTomasi
Regular Visitor

Connect new Xi6-a to my own my own router?

Multiple Xfinity customer service representatives have confirmed that I can use my new wireless boxes with my own router and Wi-Fi network. However I can’t seem to figure out how to connect it manually to my network.

Upon set up, it just wants to automatically connect to my xFi gateway, which I do not own.

Please help. These are two brand new boxes.
CCAndrew
Diamond Problem Solver

Re: Connect new Xi6-a to my own my own router?

You were misinformed, it may work but not to it’s full extent
https://www.xfinity.com/support/articles/wireless-tv-box-faqs

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Rustyben
Expert

Re: Connect new Xi6-a to my own my own router?


@RolloTomasi wrote:
Multiple Xfinity customer service representatives have confirmed that I can use my new wireless boxes with my own router and Wi-Fi network. However I can’t seem to figure out how to connect it manually to my network.

Upon set up, it just wants to automatically connect to my xFi gateway, which I do not own.

Please help. These are two brand new boxes.

there should be a wifi set up button to push on the xi6. If I recall, you press it for 2-3 seconds and the screen shows the available SSID and allows you to select and enter password. note that the xi6 in that mode will operate as a Roku or Amazon Fire device using TVIP only and will have no communication possible to your in-home DVR (if any). the device may often still try to communicated via MoCA-over-wifi-etherent method and give an error. 



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RolloTomasi
Regular Visitor

Re: Connect new Xi6-a to my own my own router?

I actually got it work. Pressed the WPS button, waited 2 minutes then opted to choose a manual setup.
RolloTomasi
Regular Visitor

Re: Connect new Xi6-a to my own my own router?


@Rustyben wrote:

@RolloTomasi wrote:
Multiple Xfinity customer service representatives have confirmed that I can use my new wireless boxes with my own router and Wi-Fi network. However I can’t seem to figure out how to connect it manually to my network.

Upon set up, it just wants to automatically connect to my xFi gateway, which I do not own.

Please help. These are two brand new boxes.

there should be a wifi set up button to push on the xi6. If I recall, you press it for 2-3 seconds and the screen shows the available SSID and allows you to select and enter password. note that the xi6 in that mode will operate as a Roku or Amazon Fire device using TVIP only and will have no communication possible to your in-home DVR (if any). the device may often still try to communicated via MoCA-over-wifi-etherent method and give an error. 


Thank you.  it works now.  Do these boxes use my xifinity internet connection for it's broadcasting, and if so, will that count toward my monthly data usage?  Or does it pull from my main cable box?  It must communicate with the main box somehow, as it asked to verify the last 4 digits of my phone number associated with my account.

Rustyben
Expert

Re: Connect new Xi6-a to my own my own router?


@RolloTomasi wrote:

@Rustyben wrote:

@RolloTomasi wrote:
Multiple Xfinity customer service representatives have confirmed that I can use my new wireless boxes with my own router and Wi-Fi network. However I can’t seem to figure out how to connect it manually to my network.

Upon set up, it just wants to automatically connect to my xFi gateway, which I do not own.

Please help. These are two brand new boxes.

there should be a wifi set up button to push on the xi6. If I recall, you press it for 2-3 seconds and the screen shows the available SSID and allows you to select and enter password. note that the xi6 in that mode will operate as a Roku or Amazon Fire device using TVIP only and will have no communication possible to your in-home DVR (if any). the device may often still try to communicated via MoCA-over-wifi-etherent method and give an error. 


Thank you.  it works now.  Do these boxes use my xifinity internet connection for it's broadcasting, and if so, will that count toward my monthly data usage?  Or does it pull from my main cable box?  It must communicate with the main box somehow, as it asked to verify the last 4 digits of my phone number associated with my account.


the last 4 digits is for security that proper person is activating. The data cap does not apply to numbered channels, on-demand,  and watching recordings. data cap does apply to the internet apps like youtube, netflix, pandora, Peacock, etc.  



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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CCAndrew
Diamond Problem Solver

Re: Connect new Xi6-a to my own my own router?

If you used a Comcast gateway, the main box would communicate. Not when you use your own modem, that’s the part of working the way it’s supposed to I was referring to.

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