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Did not see or hear what you are saying in that video. They were a fox and wallmart not a Xfinity or Comcast commercial.
Hello @dcfox, thanks for reaching out on our Forums page about this commercial concern. We appreciate you bringing this to our attention and I will absolutely be getting this passed along to the correct team for further investigation. Thanks again and please be sure to let us know if we can be of any other assistance, we're here to help.
@ComcastAmira I was just referring to the video posted by the @Tuckerthedog who said they had the problem.