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Closed captioning issues

Yolandagamble
New Poster

Closed captioning issues

Closed captioning keeps going off. Sometimes several times in one show
ComcastJosephW
Official Employee

Re: Closed captioning issues

Hello and Happy Monday, Yolandagamble! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the closed captioning issues you're having with your video services as I know this can be frustrating especially when it happens several times in one show! I'd like to take a closer look at your video equipment from the backend and see what options we have to help!

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!


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Rustyben
Expert

Re: Closed captioning issues


@Yolandagamble wrote:
Closed captioning keeps going off. Sometimes several times in one show

some CC are embedded using poor structure via 'sidecar'. these can be so confusing to the encoding process that adds it to the video that it gives up. Proper new encoding does not cause this issue. the stream app on the iphone seems to be able to continue reading/showing the CC and if a program is really bad i run the stream with the TV program at same point and refer to the phone if text of dialog is needed. this is not something that can be fixed as it is an encoding bad-practices error at the production studio of the program. 



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