Contributor
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24 Messages
Can't watch recording programs
Occasionally, I cannot watch recording programs. Xfinity/Saved/Recordings - select recording program and there is no "Watch" option. The options Start with "Episodes". Once the program is done recording the "Watch" option is available. Doesn't happen all the time but has happened occasionaly for a while now. Watching on the X1 DVR box - have not tried the problem on the little satellite boxes.
Anon208534
Contributor
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24 Messages
5 years ago
Did a system reset, and it happened again. Recording Monday Night Football. Tried to watch the game while it was recording and there was no "Watch" option available. Tried 20 minutes later (while still recording) and the "Watch" option was there.
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Rustyben
Expert
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24.6K Messages
5 years ago
when/if that happens, in the list of recordings, press the play button on the remote.
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Anon208534
Contributor
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24 Messages
5 years ago
I will try the play button, but I do hate defective software...especially when I am paying for it.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, Anon208534. Thanks for making us aware of this. It sounds like it's one of those one-off technical occurrences, since it's happening at random and only occasionally. It's still something we can report/look into. Have you noticed if this happens with sports content specifically? If you get around to it, would you mind letting us know if the satellite boxes have the same issue? Our last question would be, are you recording multiple shows during the time you notice this happening?
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Anon208534
Contributor
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24 Messages
5 years ago
Will do my best to determine any pattern.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Thanks! We'll be awaiting an update to determine our next steps in getting this resolved.
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jcapik
New Poster
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1 Message
5 years ago
I have the same issue. It seems to happen when 2 shows are recording
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, jcapik. We are sorry to hear that, but thank you for letting us know! We will see what we can do to help. You aren't getting any tuner conflict error or anything are you?
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Anon208534
Contributor
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24 Messages
5 years ago
Have been watching for thisfor quite a while and it has not reoccurred.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Thank you for letting us know, Anon208534. That's great! Good to hear.
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smurphy6
New Poster
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2 Messages
4 years ago
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LefRon
Contributor
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25 Messages
4 years ago
It happens to me too. The last few nights, the ABC network channel was recording. I went to view the show in the middle of the recording and there was no watch button. This has happened more and more. It is random when this issue occurs, but it seems to be happening a bit more lately.
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user_e690b6
Visitor
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1 Message
4 years ago
This just started happening for me this week on my early local NBC news. I used to be able to start watching while it was recording and now I can’t.
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hcshas
Visitor
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2 Messages
4 years ago
Seems like an on problem. We recorded several programs to watch later. While watching one the tv goes black and doesn’t respond to any button clicked. Local store changed boxes twice last week. Problem still exists. Get message can’t connect to internet. However, i saw clicking exit 3 times and entering 720, tv now come on after a few minutes. This is very annoying. Also, when first turning on tv we get a message no connection after waiting a while tv does come on. Seems like Comcast engineering could find a fix. Does not happen watching live tv. Thanks
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