Can't Connect to Peacock

[K5RG]

Everytime I attempt to access the Peacock channel (app), I get a message on the TV saying that I need my equipment replaced.  I've been thru that disaster (equipment sent to me was broken, sent $30 to band-aid the problem).  When returning the broken DVR, I was told there is nothing different in my current DVR versus a new replacement.  I use Comcast Internet services but own my own modem.  Is my Motorola DOCCIS 3.1 modem the cause of not being able to access the Peacock app?

[CCAndrew]

What’s the X1 box? A pace X1 dvr is not compatible

[CCAndrew]

What’s the X1 box? A pace X1 dvr and RNG150 is not compatible

[K5RG]

What's a pace X1 DVR?  I have two boxes although my primary interface is thru the DVR set top box.  I also have what I consider a remote but the Comcast people tell me it is a set top box. I consider it a remote since it allows me thru my second TV to command the DVR set top box.  When I went thru the DVR replacement exercise when I was sent a broken DVR as the replacment (there is 5 hours of my life I'll never get back), the League City employee told me there was nothing different in the DVR he could supply and the DVR that I've had for about 3 - 4 years.  So I returned the broken yet suposidely new (yes we know it was probably refurbished) DVR and I (again wasting my life away) reinstalled my 'old' DVR.  So all I know is what I am told knowing that it is probably standard excuse # 73 but the question still remains, why do I get the error message that I need to replace my equipment anytime I attempt to access Peacock?  The latest excuse from Comcast is that I really need to talk to Peacock.  Obviouisly nobody takes technical responsibility for their own services even though you and I seem to attempt it.  I always appreciate any attempt to educate me so thanks for the response.  Ken

[CCAndrew]

Use the link to identify your equipment
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

[K5RG]

According to the info you provided, I have a Samsung RNG150N and by looking at the label a XiD-C set-top box which I use for the 2nd TV.  The Samsung DVR does everything mentioned where I think the true delimiter is the ability to go-back and play live TV even when the TV is turned off (as long as the DVR was left on the desired channel). I was lead to believe that the Peacock problem was because I use a non-Comcast modem but it is actually more complicated.  Since at the time I purchased the Motorola DOCCIS 3.1 modem, there wasn't a 3.1 modem that provided VOIP for the Comcast service which I use.  We set up a second modem for VOIP and used the Comcast technical folks in Arizonia who know their stuff (since the local support had no clue whatsoever).  The second modem is an old ARRIS which I know was used by Comcast 10 years ago.  The Internet service is contracted to be 500 MB/s I believe but I usually measure 800 MB/s using the Comcast speed service.  Getting the replace your equipment message when I attempt to access Peacock isn't critical since from what I know it is nothing more than TV reruns.  Thanks for the interest.  Ken Goodwin

[Rustyben]

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@K5RG wrote:

According to the info you provided, I have a Samsung RNG150N and by looking at the label a XiD-C set-top box which I use for the 2nd TV.  The Samsung DVR does everything mentioned where I think the true delimiter is the ability to go-back and play live TV even when the TV is turned off (as long as the DVR was left on the desired channel). I was lead to believe that the Peacock problem was because I use a non-Comcast modem but it is actually more complicated.  Since at the time I purchased the Motorola DOCCIS 3.1 modem, there wasn't a 3.1 modem that provided VOIP for the Comcast service which I use.  We set up a second modem for VOIP and used the Comcast technical folks in Arizonia who know their stuff (since the local support had no clue whatsoever).  The second modem is an old ARRIS which I know was used by Comcast 10 years ago.  The Internet service is contracted to be 500 MB/s I believe but I usually measure 800 MB/s using the Comcast speed service.  Getting the replace your equipment message when I attempt to access Peacock isn't critical since from what I know it is nothing more than TV reruns.  Thanks for the interest.  Ken Goodwin

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swap the rng150 for an X1 XG2 set top box. the XiD/xi3 will use a tuner from the xg2

[K5RG]

That is the current configuration and has always been the configuration if I understand your statement.  Using either box to attempt a connection to Peacock results in the same outcome - replace your equipment notice which I know is a bogus errror response.  The DVR is the primary interface since I rarely use the second tv.  No need to watch commercials 24/7 on two devices, it is bad enought on one.  Ken Goodwin, Professor Computer Engineering University of Houston, Professional Engineer State of Texas, Staff Engineer MIT Instrumentation Laboratory / C.S. Draper Laboratory (all retired but attempting to convey that I know enough to be dangerous and I've become very intolerant to the standard customer service support but I TRULY appreciate your attempt to educate me.)

[K5RG]

Talking to the tech people (on another topic), I am now told that the modem necessary for Peacock services is internal to the DVR set-top box.  Makes a whole lot more sense but still no resolution to my "replace equipment" message other than hoping for a firmware update to the DVR.  I just love technical solutions that bank on maybe it will go away in time but that seems to be the state of this issue. BTW I was also told Peacock is not an app in my configuration.  This too makes more sense since the Peacock menu selection is on the opening screen of the TV at turn-on.

[MikeA1987]

Anybody have trouble with the release today linking accounts? I have xfinity internet but it doesn't give me the premium tier