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Cable skipping

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Cable skipping

We have had issues for the last week with our cable skipping, non-dvr box, but WiFi box. We have reported WiFi issues over and over. We have tried to restart and nothing has helped. Please advise since we are unable to reach technical support without spending hours and hours. Ready to cancel
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Expert

Re: Cable skipping


@MikeAddeo wrote:
We have had issues for the last week with our cable skipping, non-dvr box, but WiFi box. We have reported WiFi issues over and over. We have tried to restart and nothing has helped. Please advise since we are unable to reach technical support without spending hours and hours. Ready to cancel

do you have a Comcast xb3 or xb6 or xb7 gateway? how far is the gateway from the TV? what set top boxes do you have (model on label or you can use voice remote 'about' and reply with rest of the line to the right of STB Version line). Does the video/audio stop or freeze? is there an error message? does your internet stop at the same time?



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Official Employee

Re: Cable skipping

Hi @MikeAddeo

 

Thank you for using the Xfinity Forums to let us know about the issues you're having with your services. I wanted to follow up after @Rustyben's post to see if anything has changed on your end? 

 

If you're still having issues, can you provide us with more details about your equipment, etc.? We'd be happy to continue investigating. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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