Box don’t seem to be working ,does this mean it’s bad tried everything and still nothing . Do I need a new box?
is this a new install or a move from one outlet to another outlet? do you have other set top boxes working in the home?
Welcome to the Xfinity Forum and thank you for posting your question here. We sincerely apologize for the inconvenience that you have experienced. Can you please verify if you are still experiencing this issue and if so, can you please tell us what device (model only) that you are currently experiencing this on?