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Autoplay next episode plays from On Demand instead of from DVR

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Contributor

Autoplay next episode plays from On Demand instead of from DVR

Any solutions as to how to stop this, and instead ensure autoplay plays the next episode from the DVR, not On Demand?

 

Addendum to original post:  I have of course tried all standard troubleshooting (toggled Autoplay off-on, reset X1, reset router) and have of course included all pertinent info (feature has worked fine in the past, no issues with DVR recordings). 

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Problem Solver

Re: Autoplay next episode plays from On Demand instead of from DVR

Did it ever work that way you want?  Might be a feature request.

I should read more carefully.  Sorry.

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: Autoplay next episode plays from On Demand instead of from DVR


@lettuced wrote:

Any solutions as to how to stop this, and instead ensure autoplay plays the next episode from the DVR, as it has for the past 2 years up until a few weeks ago, not On Demand? (have already toggled Autoplay on-off, reset X1, reset router)


... adding.. this is usually either MoCA can't connect between the set top box you are using and the DVR or the DVR is failing so no local recording. normally that would fall back to cloud recording. can you play the local recording that went to on-demand on the set top box DVR TV? on the stream app?



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Official Employee

Re: Autoplay next episode plays from On Demand instead of from DVR

This is a known issue and should be fixed in our next release v106.

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Contributor

Re: Autoplay next episode plays from On Demand instead of from DVR

Thanks Comcast Chad. 

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New Poster

Re: Autoplay next episode plays from On Demand instead of from DVR

When is the update expected? Play next episode is still playing On Demand instead of the recording on my DVR without giving me an option to choose as it used to.

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Expert

Re: Autoplay next episode plays from On Demand instead of from DVR


@TaylorCat wrote:

When is the update expected? Play next episode is still playing On Demand instead of the recording on my DVR without giving me an option to choose as it used to.


106.1.1 is rolling out now. got it today myself. it is dated 12/10/19



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New Poster

Re: Autoplay next episode plays from On Demand instead of from DVR

I have the newest update and it is still happening. Does this update only apply to recordings done after the update or was it supposed to work on all recordings?
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Expert

Re: Autoplay next episode plays from On Demand instead of from DVR


@Dawnne wrote:
I have the newest update and it is still happening. Does this update only apply to recordings done after the update or was it supposed to work on all recordings?

i watched the oldest of my 3 episodes of Evil. when it finished it offered and played the next DVR copy episode.



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Contributor

Re: Autoplay next episode plays from On Demand instead of from DVR

Fixed with latest X1 software update.