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About lettuced
since
10-19-2019
05-09-2020
lettuced
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21
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05-09-2020
12:03 PM
Many many people have experienced this. recently Calling Comcast is pointless, it is a firmware issue. See: https://forums.xfinity.com/t5/X1/RDK-03033-Errors/m-p/3333709
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Over the past week, my X1s (both the DVR and two non-DVR boxes) stop responding for several minutes every few hours. TV displays "We're having trouble connecting to the internet," error code RDK-03033. Program/live TV keeps playing during the dusruption, but no inputs/changes can be made via the remote, so no changing channel, pausing playback, accessing Guide or DVR, or any other services. There are several reports of this on this forum, and elsewhere.
This is not a cable issue (cables are tight and were swap-checked), this is not a hardware issue (happens on all of my boxes at different times, and happens to other users even after hardware replacement),, this has not been remedied by a signal refresh, this is most obviously a software issue as it started happening recently to multiple users. Restarting the box works, temporarily, but obviously that cannot and should be done multiple times per day. Other users have timed the problem, hence the 10 mintues every 2 hours cited.
Also, intermittantly, in between these disruptions, the show/recording freezes, and the following error message is displayed, "Please try again...we're having some trouble on our end...XRE-03061." This happens from zero to a dozen times in between the aforementioned disruptions.
I have yet to see an Official Comcast Employee acknowlege this issue. This is more than a minor inconvenience, it's a major service fail. Is Comcast working a software fix for this problem? Thank you.
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D button solves it, thanks, shortcuts the normal steps to delete.
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04-19-2020
04:45 PM
Yes ComcastJaredB you have captured what is going on, thank you. My question is about what that means - what does using that service entail, what is the purpose of the service. And then further, why is it tied directly to Xfinity Wifi settings (can't turn off Netwise notifications - which btw are everlasting, cannot be cleared - without turning off all Xfinity Wifi Settings notifications).
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04-18-2020
11:17 AM
What specifically is my phone telling me when I get a "Netwise Director Service...managing connectivity" notification?
(Note: I am not asking how to turn these notifications off).
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Previously set a series recording for a show.
Now, the show has been removed from Comcast ("Information for this program isn't available right now").
Therefore can't modify (cancel) recordings.
Anyone know a workaround to remove this series from the Series Priority recording list?
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Fixed with latest X1 software update.
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Agree. Call. Suggested on the first page of thread and worth re-mentioning.
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This problem is not by-market. It is national. It is happening to some, but not all, in Houston. And in (fill in your city here). Confirmed by user posts and an official Comcast Employee on this thread and via telephone. Hopefully they figure out which X1 hardware/software combination is affected soon, and deploy a patch.
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Any solutions as to how to stop this, and instead ensure autoplay plays the next episode from the DVR, not On Demand?
Addendum to original post: I have of course tried all standard troubleshooting (toggled Autoplay off-on, reset X1, reset router) and have of course included all pertinent info ( feature has worked fine in the past, no issues with DVR recordings).
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Having your own router is most definitely not the problem, as I do not. Plus that's not something the router would ever have any effect on.
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Wow Kate. This also happens with movies, further debunking the rep's claim, as you well know. Would be shocked if a rep's visit uncovers the issue - has to be in the code for the X1 or the server handshake. Thanks for sharing your experience.
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Not just a regional issue. Happening to me, and a family member 1500 miles away. Also acknowledged by a phone rep per a previous post. Also not user error, or unfamiliarity with settings, or other household members changing watched status, or any other explanation other than an issue happening on many (but obviously not all) X1 boxes to some (but not all) recordings. Would be super duper if an Official Comcast Employee acknowledged this issue on this thread.
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Hoping Comcast can fix this, or at least an Official Comcast Employee acknowledge the issue on this forum.
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Yes, please contact tech support, and report back with any solutions. And yes, I would think the more calls the better.
This forum is community-based, and we can't *expect* an answer from Comcast, but they monitor it, so if enough people make the issue known, it will hopefully get attention.
So, both avenues should be pursued.
Hopefully Comcast will identify and fix.
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This problem persists - adding a piece of info in case an Official Employee takes a look at this thread - the last few days, I have had to select "Mark Unwatched" five times before it becomes marked unwatched i.e. the show remains marked "Watched" and "Mark Unwatched" remains an option until the fifth time I select "Mark Unwatched," then the show is finally marked "Unwatched." Of course, after the nightly sync, the show still goes back to being marked "Watched."
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Hoping an Official Employee can weigh in on this, please.
This is a definite issue that happens on some not all shows.
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