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Zboring
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Thursday, February 4th, 2021 5:00 PM

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Are you still there? Message

Xfinity please stop trying to be Netflix! I want an option not just for 5 hours I want to be able to turn it off! So stupid I have it as background noise and I watch the tv while working around the house. Many customers have complained so why don’t you make it an option to turn it off?

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4 years ago

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dcfox

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387 Messages

4 years ago

Not really clear what you are talking about. 

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user_4c646c

Visitor

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3 Messages

@dcfox  I AM TALKING ABOUT THE ANNOYING SCREENSAVER THAT COMES ON EVERY 4 - 5 HOURS AND ASKS US IF WE ARE STILL WATCHING TV, IF WE DO NOT RESPOND WITHIN A FEW SECONDS BY PRESSING A BUTTON ON THE REMOTE CONTROL, THEN THE SHOW WE ARE WATCHING IS INTERRUPTED, THE SOUND IT GONE,  AND A SCREENSAVER COMES ON. WHERE HAVE YOU BEEN, I HOPE NOT LIVING UNDER A ROCK.

(edited)

4 years ago

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XfinityGabriel

Official Employee

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2.4K Messages

Hi, @user_4c646c! Thanks for spending your time today to knock on our virtual door for help with the X1 screen saver concern. I am sorry to hear that we have made you feel this way. As a big fan of our X1 platform, I have my screen saver set up for every 5 hours as well so I understand the inconvenience that is caused when having to continuously exit out of that screen savor pop up. At Comcast, we always strive to provide our XFINITY family members with superior products. We are the perfect outlet to contact someone for help. We will make sure to pass along your feedback to ensure your voice is heard. Your satisfaction is our priority. I also recommend visiting our [XFINITY feedback section](https://comca.st/2VOEepJ)  located at the bottom of our XFINITY website to provide this valuable feedback. To ensure that we are taking care of all your service needs, how are the rest of your services working for you? Are you comfortable with your current service levels? Are you noticing any additional service issues at this time?

(edited)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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user_4c646c

Visitor

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3 Messages

4 years ago

XFINITY, PLEASE STOP THE "ARE YOU STILL WATCHING TV, JUST BEFORE THAT ANNOYING SCREEN SAVER POPS UP AND INTERRUPTS THE TV SHOW I AM WATCHING" I AM SICK AND TIRED OF THIS OCCURRING EVERY 4 TO 5 HOURS. I have tried calling Xfinity over this aggravating issue, the overseas Xfinity service Rep who answered my call told me that he turned it off the screensaver power mode, only for the screensaver to come back 5 hours later, so he lied to me, I'm not surprising since he didn't even seem to know what day it was, or speak English fluent enough to really understand what he was attempting to explain to me. I am paying for continuous TV service, not paying to watch TV in 4 - 5 hours blocks of a time. Why would Xfinity even program this annoying feature into their X1 Box without 1st asking customers, and without a way for Xfinity customers to override this annoying screensaver and turn it completely off. This is the United Sates of America, Not A Communist Country where how to watch TV is dictated to us by Xfinity.  Will Xfinity Customers have to escalate this issue to our local politicians to get this resolved??? Or should we just keep your internet service and purchase outside TV Service where our TV shows will stay on uninterrupted? "XFINITY PLEASE ADVISE US, BECAUSE OUR PATIENTS IS RUNNING VERY THIN."

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