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Amazon prime app on x1 says internet connection error
I have signed in when I try to play anything on amazon prime. I get a internet connection error.
Netflix, YouTube, pandora all work no problems.
Amazon prime Leo’s saying no internet connection but I signed in a can look at what is playing
Netflix, YouTube, pandora all work no problems.
Amazon prime Leo’s saying no internet connection but I signed in a can look at what is playing
Bttrflykss222
New Poster
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1 Message
5 years ago
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Grossnickle
Frequent Visitor
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10 Messages
5 years ago
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Grossnickle
Frequent Visitor
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10 Messages
5 years ago
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Grossnickle
Frequent Visitor
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10 Messages
5 years ago
I receieved yet another follow-up call on the Prime issue last night, this time from a Level 2 operator. He made no mention of the "outtage" reffered to in the previous call, and I didn't bring it up. He reset the modem and said he'd call back after a few of minutes to see if that worked. The modem reset did not address the problem, and he never called back.
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distelr3
New Poster
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2 Messages
5 years ago
I was on the phone with level 2 support for 20 minutes on Saturday only to have her send me instrucitons on registering my X1 device with amazon prime, which was done weeks ago when it was working. I called back and they said it was escalated to level 2 and should be fixed in 24 hours. So an hour later and all I'm being told is they're working on it. Still not working. It seems as though there's a known issue there is no fix for...
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She_73
New Poster
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1 Message
5 years ago
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XfinityKenF
Official Employee
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8K Messages
5 years ago
Hi All,
If you are still getting a connection error on the Amazon app, please send me a private message with your full name so I can assist.
KenF
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Rustyben
Expert
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24.6K Messages
5 years ago
would you use the voice command 'about' on that DVR and reply with the rest of the line after "STB version.."?
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JAC57
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1 Message
5 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
My Prime app just spins and shuts off. It doesn’t prompt me to login or anything. All other apps such as Netflix and YouTube work just fine. What is the issue here?
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@JAC57 please send @CCKenF your account information so he can look at your account/equipment
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XfinityKenF
Official Employee
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8K Messages
5 years ago
Yes, please do!
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XfinityKenF
Official Employee
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8K Messages
5 years ago
Hi All,
Is everyone attempting to play the Amazon prime content shown in the Kid's Zone?
KenF
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Grossnickle
Frequent Visitor
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10 Messages
5 years ago
I was not using Kid Zone when the app was not functional. However, the Prime App starting working for me last night. We didn't do anything to address the problem. We just tired it again on a whim, and it ended up working. Hopefully this is the last time I have to think about it.
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XfinityKenF
Official Employee
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8K Messages
5 years ago
Grossnickle, thanks for the update here. Glad the app is working for you now. Please let me know if you need further assistance.
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nielloeb
Contributor
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25 Messages
5 years ago
Thanks to KenF, I got a call from Comcast with someone to look into the problem. The person looked into it and said the following: Comcast has a nationwide outage on Prime Video. It is a system issue. Their network engineers have been working on it for weeks. They will call me when it’s fixed.
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