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All Xfinity services freezing

LilDebbull
New Poster

All Xfinity services freezing

Every 2 minutes or so, my TV and internet will completely freeze for about 20 seconds. <br>I have checked for loose cables, I restarted and I can’t find a phone number. It directs me to chat, then the chat robot directs me to the same troubleshooting I already did.
MNtundraRET
Expert

Re: All Xfinity services freezing


@LilDebbull wrote:
Every 2 minutes or so, my TV and internet will completely freeze for about 20 seconds. <br>I have checked for loose cables, I restarted and I can’t find a phone number. It directs me to chat, then the chat robot directs me to the same troubleshooting I already did.

It sounds like you are watching Tv using streaming broadband. Depending on how many devices are being used at the same time, you may not have fast enough broadband.

The number is 1-800-XFINITY. 


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ComcastMorgan
Official Employee

Re: All Xfinity services freezing

Hi, LilDebbull. That sounds super frustrating! I definitely want to help guide you through the process for getting this repaired as soon as possible. Our phone number is 1-800-Xfinity, for future reference. However, I would like the opportunity to help you here! Based on the sounds of your situation, it may require a technician to come to your premise. Right now, there are still some restrictions with scheduling technicians out because of COVID-19. We can get into that later. For now, you're welcome to send me a private message with your first and last name so I can review your account and diagnostics on this end. You're also welcome to public post your speed tier and amount of devices being used in the community, as other users can sometimes lend a hand.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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