4K boxes require Xfinity Modem?

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@RenanLlanes wrote:
Thanks! Upgrading my DVR would be great. That’s on my primary TV. That would leave my other TVs out. So there is no way to add non-DVR 4K boxes at this time? Ever?

Will wait for someone to reach out.

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you would need a DVR or an Xg2 Hub (no DVR), a working and installed Xfinity rental gateway that has MoCA capability. the HD set top box is an Xi6 and must be able to receive a good signal from the wifi or you can connect the Xi6 via ethernet cable. 

Hi @RenanLlanes! 

I can send an updated DVR. Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message." 

Hey I got my own modem and was told the same thing as the OP. I dont want to get a modem, just the 4k box. Thanks

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@FTrieu109 wrote:

Hey I got my own modem and was told the same thing as the OP. I dont want to get a modem, just the 4k box. Thanks

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if you have the x1 service, 4k is via a DVR (xg1v4) or as you described, an xb3/6/7 gateway with a wired/wireless xi6 set top box. Those are the only two set top boxes for 4k at this time.

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@FTrieu109 wrote:
So should I call and ask for the xg1v4? Because all of the representatives say i need a new modem no matter what

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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Greetings, FTrieu109! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand wanting to make sure you have the latest technology from Comcast to take advantage of your 4k TV. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

This is more of a comment than a question.   Especially in light of current times, when more people are needing to be housebound and work remotely, I think that it is unreasonable for Xfinity to require leasing of their modem/router in order to have access to its wireless cable boxes and home security services.  Our family invested a lot of time and money in buying modems and routers, and Xfinity should find a way to provide their wireless cable/home security services in such circumstances.

Same issue here, no 4k box without Comcast modem (per rep). 

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@racaraballo wrote:

Same issue here, no 4k box without Comcast modem (per rep). 

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ask if the xg1v4 (no clock) DVR is available in your area? 

I'll second this as well.  I was also told that I cannot get a 4K box unless I rent a gateway (chat ID was 332245694370333633 for reference).  I even said I want a XG1v4 so they knew exactly what I wanted.  The FAQ page does not say that I need to do this.

https://www.xfinity.com/support/articles/uhd-4k-faqs

Can someone from Comcast please clarify this?  Super frustrated.

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@Swenny wrote:

I'll second this as well.  I was also told that I cannot get a 4K box unless I rent a gateway (chat ID was 332245694370333633 for reference).  I even said I want a XG1v4 so they knew exactly what I wanted.  The FAQ page does not say that I need to do this.

https://www.xfinity.com/support/articles/uhd-4k-faqs

 

Can someone from Comcast please clarify this?  Super frustrated.

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in some markets,  there are no new home DVR equipment being supplied, just the xi6 MoCA over wifi (needs the xb3/xb6/ or xb7 Xfinity device). If you can get a physical xg1v4 DVR for your home (it connects to coax) then the customer owned vs rental xb gateway/modem is not needed for 4k on that set top box.