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Xfinity stream app missing all recordings

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Xfinity stream app missing all recordings

I am wondering if xfinity is down or if they have removed access to all the recodrings from the DVR.  In my updated xfinity stream app it states that my recordings file is empty.  When I go to my TV and look at the recordings I have 45 and at 32%.  Even when I log into the website to stream all of the recordings are not showing up.  Note, this is a new issue.  I was able to watch my recordings as of last thursday.  Any advise?  I have already deleted and reloaded the app.  reset my Ipad.  Tried it on the Iphone and on the website.

 

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Re: Xfinity stream app missing all recordings

I’ve had this same issue for a very long time. I, too, have deleted the app and downloaded several times to no avail. It’s a very frustrating problem!
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Re: Xfinity stream app missing all recordings


@ericm301 wrote:

I am wondering if xfinity is down or if they have removed access to all the recodrings from the DVR.  In my updated xfinity stream app it states that my recordings file is empty.  When I go to my TV and look at the recordings I have 45 and at 32%.  Even when I log into the website to stream all of the recordings are not showing up.  Note, this is a new issue.  I was able to watch my recordings as of last thursday.  Any advise?  I have already deleted and reloaded the app.  reset my Ipad.  Tried it on the Iphone and on the website.


when you log into the app and go to the guide can you make a recording? what device are you using? did you try a different smart device or a desk/laptop PC?



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Re: Xfinity stream app missing all recordings

I've been having the same issue for months. 

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Re: Xfinity stream app missing all recordings

I'm having the same issue, all recording are on the DVR and can watch and access from any TV that has a box throught the house. But when I try to access the recording from iphone/ipad (with either xfinity app or website) says recording file is empty, same on PC. Was working fine as of Jan 15. I am able to watch live tv on the devices with no issue.

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Re: Xfinity stream app missing all recordings


@MDTobin1 and @Noelsings68 
 
 wrote:

check my post of 1/16 just above your posts. please 'quote' my reply with your answers



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Re: Xfinity stream app missing all recordings


@Rustyben wrote:

@MDTobin1 and @Noelsings68 
 
 wrote:

check my post of 1/16 just above your posts. please 'quote' my reply with your answers


Thanks for getting back about this, much appreciated!! 

 

Devices I am using:

PC Win 10 (Chrome/Edge/IE)

Laptop Win 10 (Chrome/Edge)

Iphone App

Ipad App

Ipad Pro App and Website

 

Samsung TV with DVR Box

Samsung TV with just small box

 

All devices I am able to watch live tv and set a recording, The Tv's work fine, watch, record and see all the old recordings. All the mobile devices I can set a recording and watch that recording, but not the 40+ recordings that are stored on the dvr.

 

Up until yesterday everything was working fine on everything. Nothing changed on my end, other than if the app was upgraded through apple, but that wouldn't effect the website for streaming recordings.

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Re: Xfinity stream app missing all recordings


@MDTobin1 wrote:

@Rustyben wrote:

@MDTobin1 and @Noelsings68 
 
 wrote:

check my post of 1/16 just above your posts. please 'quote' my reply with your answers


Thanks for getting back about this, much appreciated!! 

 

Devices I am using:

PC Win 10 (Chrome/Edge/IE)

Laptop Win 10 (Chrome/Edge)

Iphone App

Ipad App

Ipad Pro App and Website

 

Samsung TV with DVR Box

Samsung TV with just small box

 

All devices I am able to watch live tv and set a recording, The Tv's work fine, watch, record and see all the old recordings. All the mobile devices I can set a recording and watch that recording, but not the 40+ recordings that are stored on the dvr.

 

Up until yesterday everything was working fine on everything. Nothing changed on my end, other than if the app was upgraded through apple, but that wouldn't effect the website for streaming recordings.


after you make the recording (in progress or finished while on home wifi) does the recording show up on the DVR and any/all of your streaming devices?



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Re: Xfinity stream app missing all recordings

New recordings started showing up in there so and I let this go.
But, it's back:

NONE of my devices (iPhones and iPads) can see any recordings, except, strangely, for the last 15 Warriors games. Nothing else.
The DVR says it has 81 recordings.
Why can't I watch them?
No other app functionality is affected.
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Re: Xfinity stream app missing all recordings


@ericm301 wrote:
New recordings started showing up in there so and I let this go.
But, it's back:

NONE of my devices (iPhones and iPads) can see any recordings, except, strangely, for the last 15 Warriors games. Nothing else.
The DVR says it has 81 recordings.
Why can't I watch them?
No other app functionality is affected.

are the warriers games set to not expire for one year? they may be taking up all of your room for 'hours' available so nothing can be recorded on the cloud DVR?



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Re: Xfinity stream app missing all recordings

I just deleted all but 2 of the games.  I also went into the deleted file and permently delted them.  It did not change anything.  No additonal recordings are showing up on the streaming app or on xfinity streaming.

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Re: Xfinity stream app missing all recordings


@ericm301 wrote:

I just deleted all but 2 of the games.  I also went into the deleted file and permently delted them.  It did not change anything.  No additonal recordings are showing up on the streaming app or on xfinity streaming.


have you recorded something since then? (test by doing a few hot recordings where you tune to a channel on the X1 set top box and press 'record' button. are they recording on the stream app 'live'? can you play them while in process of being recorded on a smart phone/tablet while connected to your own home wifi?



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Re: Xfinity stream app missing all recordings

I have a similar issue. There is one specific recording that is not showing up on my Xfinity Stream app, but it shows up on the X1 DVR recordings. The show was recorded on 09/04/19. I only have 5 total recordings, so its definitely not a hour usage issue.
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Re: Xfinity stream app missing all recordings


@dat1foru wrote:
I have a similar issue. There is one specific recording that is not showing up on my Xfinity Stream app, but it shows up on the X1 DVR recordings. The show was recorded on 09/04/19. I only have 5 total recordings, so its definitely not a hour usage issue.

was it there on the cloud DVR and is now gone? 



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Re: Xfinity stream app missing all recordings

The title: Stay or Sell S1EP2 never showed up on the cloud.  It only shows availale on the DVR itself.  Not sure why it wouldn't be a ailable on the cloud? I would like to be able to download this recording...

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Re: Xfinity stream app missing all recordings


@dat1foru wrote:

The title: Stay or Sell S1EP2 never showed up on the cloud.  It only shows availale on the DVR itself.  Not sure why it wouldn't be a ailable on the cloud? I would like to be able to download this recording...


what that recorded last year? there may have been a time since that space was needed on the cloud to keep the last 60 hours or so and it was deleted from the cloud DVR (not home DVR).



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Re: Xfinity stream app missing all recordings

I am having a similar issue. My app that I use on my phone, my roku tv, and when I go to the xfinity site on Google Chrome asks me to subscribe to channels now that previously did not need a subscription (basic channels). All of my recordings are gone but all of the schedule recordings show up but do not move to the queue to be watched.

I can no longer watch the local news either - I am asked to subscribe to the channel. I went to the Xfinity store yesterday to check out my package and was told I should be able to see these channels because of my basic package. What is going on???
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Re: Xfinity stream app missing all recordings

sounds like you are experiencing a different issue, more so, some type of authentication issue.  if you're receiving a subscription error.

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Re: Xfinity stream app missing all recordings

I would agree with that if there wasn't a recording even older  that shows up on the Xfinity Stream app as well as my Physical DVR (Iceman Murder Mystery) recorded 12/17/19.  


@Rustyben wrote:

@dat1foru wrote:

The title: Stay or Sell S1EP2 never showed up on the cloud.  It only shows availale on the DVR itself.  Not sure why it wouldn't be a ailable on the cloud? I would like to be able to download this recording...


what that recorded last year? there may have been a time since that space was needed on the cloud to keep the last 60 hours or so and it was deleted from the cloud DVR (not home DVR).


 

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Re: Xfinity stream app missing all recordings


@ljones924 wrote:
I am having a similar issue. My app that I use on my phone, my roku tv, and when I go to the xfinity site on Google Chrome asks me to subscribe to channels now that previously did not need a subscription (basic channels). All of my recordings are gone but all of the schedule recordings show up but do not move to the queue to be watched.

I can no longer watch the local news either - I am asked to subscribe to the channel. I went to the Xfinity store yesterday to check out my package and was told I should be able to see these channels because of my basic package. What is going on???

you posted in a post on the app area of the forum not the streaming website area. your reply is unclear if you are having problems on all the apps/site streaming or just the streaming website using chrome browser?



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Re: Xfinity stream app missing all recordings

I’m having this issue today. We have very few recording on the home box. I tried downloading 1 to my iPhone app & it doesn’t appear as a recording on the app.
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Re: Xfinity stream app missing all recordings


@EN64 wrote:
I’m having this issue today. We have very few recording on the home box. I tried downloading 1 to my iPhone app & it doesn’t appear as a recording on the app.

after you download to your phone go to your saved/downloads.



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Re: Xfinity stream app missing all recordings

I can’t download as they don’t appear on the app as recordings. They are on my home box only.
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Re: Xfinity stream app missing all recordings


@EN64 wrote:
I can’t download as they don’t appear on the app as recordings. They are on my home box only.

currently the cloud DVR has a 60 hour limit. the home DVR has approximately 150 hour limit. as the cloud DVR becomes full and new recordings are scheduled the older recordings on the cloud DVR are removed. they do not return. the home DVR is unaffected by this process.



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Re: Xfinity stream app missing all recordings

I’m sorry I can’t quote your answer rustyben.
My stream app has 6 hours of downloaded programming. My home box doesn’t have more than 25 hours.
Some shows that I have at home aren’t even showing up on the stream app as available to download.
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Re: Xfinity stream app missing all recordings

I have noticed this as well. It seems that our friends at xfinity decide when we can no longer have access to certain saved shows on the stream app, even though they're still available on home DVR. I don't think it's a glitch. It happens too frequently. Too bad it's a secret that they can't just explain to us.
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Re: Xfinity stream app missing all recordings

Are your recordings set to save for 1 year or as space is needed? Cloud DVR has 60 hours of storage space, your physical DVR has approximately 150 hours give or take.
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Re: Xfinity stream app missing all recordings


@Rustyben wrote:

@ericm301 wrote:

I just deleted all but 2 of the games.  I also went into the deleted file and permently delted them.  It did not change anything.  No additonal recordings are showing up on the streaming app or on xfinity streaming.


have you recorded something since then? (test by doing a few hot recordings where you tune to a channel on the X1 set top box and press 'record' button. are they recording on the stream app 'live'? can you play them while in process of being recorded on a smart phone/tablet while connected to your own home wifi?


@Rustyben My app will show new recordings, but it won't show anything that's currently on my DVR. I have 60 Dateline episodes on my actual DVR box, but only 1 on my xfinity stream app, under recordings. I can't get the other 59 to show up. I am currently using an iPad Pro 10.5 with the Xfinity Stream App. Is there a way to add those (or some of the) episodes to the cloud manually?

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Re: Xfinity stream app missing all recordings


@beccanels10 wrote:

@Rustyben wrote:

@ericm301 wrote:

I just deleted all but 2 of the games.  I also went into the deleted file and permently delted them.  It did not change anything.  No additonal recordings are showing up on the streaming app or on xfinity streaming.


have you recorded something since then? (test by doing a few hot recordings where you tune to a channel on the X1 set top box and press 'record' button. are they recording on the stream app 'live'? can you play them while in process of being recorded on a smart phone/tablet while connected to your own home wifi?


@Rustyben My app will show new recordings, but it won't show anything that's currently on my DVR. I have 60 Dateline episodes on my actual DVR box, but only 1 on my xfinity stream app, under recordings. I can't get the other 59 to show up. I am currently using an iPad Pro 10.5 with the Xfinity Stream App. Is there a way to add those (or some of the) episodes to the cloud manually?


the recordings on the cloud DVR are currently limited to 60 hours where the home DVR can have 150 or more hours. the Cloud DVR records independently of the home DVR and when the cloud DVR needs room it removes the oldest recordings to make room. once removed they don't come back to the cloud DVR. the home DVR, having a much larger capacity, does the same process when space is needed.  



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