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Xfinity Stream not working on iPad

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Frequent Visitor

Xfinity Stream not working on iPad

I want to set up my iPad next to my desk and stream Fox Buiness during the day. This due to the new Xfinity modem (man, those things die frequently, 3rd one in less than 2 years) will not connect to internet if connected via splitter as has been used for the past nearly 2 years. Anyway, Xfinity Stream on iPad gives message: "Something went wrong. We're sorry, something unexpected just happened. Please try again later." How much later? This has been going on for a few hours. I can watch Xfinity on my PC, but that uses one of my monitors.

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Expert

Re: Xfinity Stream not working on iPad


@losttrail wrote:

I want to set up my iPad next to my desk and stream Fox Buiness during the day. This due to the new Xfinity modem (man, those things die frequently, 3rd one in less than 2 years) will not connect to internet if connected via splitter as has been used for the past nearly 2 years. Anyway, Xfinity Stream on iPad gives message: "Something went wrong. We're sorry, something unexpected just happened. Please try again later." How much later? This has been going on for a few hours. I can watch Xfinity on my PC, but that uses one of my monitors.


that is certainly not normal. have you tried it on your smart phone in the same location? propped up the ipad to let antenna work better?



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Re: Xfinity Stream not working on iPad

Nothing works. I have restarted the iPad, shut it down overnight and restarted.  I have deleted the app, restarted iPad and reinstalled. iPad is within 10ft of wireless node. Every other app works on the iPad EXCEPT Xfinity Stream. Support is nowhere to be found on helping with this issue.

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Expert

Re: Xfinity Stream not working on iPad


@losttrail wrote:

Nothing works. I have restarted the iPad, shut it down overnight and restarted.  I have deleted the app, restarted iPad and reinstalled. iPad is within 10ft of wireless node. Every other app works on the iPad EXCEPT Xfinity Stream. Support is nowhere to be found on helping with this issue.


try signing off on the app then remote the app. power down the iPAD and restart the iPAD. go to the gear app and select general then software version. what is the version shown? does the ipad offer to update the version?



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Re: Xfinity Stream not working on iPad

I have done all this including removing the app, reinstalling and updating. NOTHING WORKS!

 

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Re: Xfinity Stream not working on iPad

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

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Frequent Visitor

Re: Xfinity Stream not working on iPad

Do you not get it? I CANNOT log into the app! I am NOT given the opportunity to log in to the app!

 

It's ok now though. I cancelled Xfinity TV service due to poor customer support and service, high cost, inaccurate support, asking 3 difference Comcast employees the exact same question and getting 5 different ansers.

 

Hulu Plus is GREAT!