1 Message

Sat, Jun 5, 2021 12:20 AM



i have a new ipad.  I would like it for streaming xfinity tv.  I downloaded the App And many channels cannot be watched because the message I received I’ve says i need to be connected to my in-home internet, which I am, issued by Comcast.

when I go to a channel in the tv lineup the word, “watch” is grayed out and the message reads:  due to licensing agreements, some content can only be viewed on your in-home WiFi.  That’s all I am using is my in home WiFi, so I don’t know what to do.  On the phone for the 3rd or 4th time.  Have completed multiple chats and no results.

This post was created from this comment on different post


Official Employee


2.8K Messages

2 m ago

Hello, @user_9269a1! I'm sorry to hear you are having trouble using the Stream app on your new iPad, but you've come to the right place.

We would love to take a closer look into this situation with you and figure out what is causing this problem so we can get that app working again for you to enjoy. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 


To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

New to the Community?

Start Here