Xfinity Stream TV: createDrmSession. TVAPP-00101

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@francescaE wrote:

Hi, 

 

I'm experiencing issues accessing the Xfinity Stream app on my Roku devices. I get prompted with error: createDrmSession. TVAPP-00101. My device is already connected to my home wifi, so I tried re-installing the app, and re-starting my router and modem - no luck.  I did upgrade my modem recently, which is compatible with my internet speed and recommended by Xfinity. Not sure if this has anything to do with the issue? I reached out to customer service, but no reply. Help please. Thanks in advance!

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on a smart phone/tablet run the xfinity my account app, go to internet tab and touch the modem (only one there?). compare the shown serial number to your modem/gateway that you are currently using HFC MAC address. is it identical character by character?

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@francescaE wrote:

Hey @Rustyben! Thanks for the help.

 

When I access the internet tab on the Xfinity My Account app, it reads "There aren't any devices set up yet." Do you have recommendations on how to proceed?

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recently moved? kept old email for new account?

@Rustyben what do you do if it isn't identical or even close for that matter?

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@confused123456 wrote:

@Rustyben what do you do if it isn't identical or even close for that matter?

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I do not understand the question, sorry. try calling 800-Comcast and select billing. the agent can review your account details and fix the ability to sign in to the app.