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Can't set recordings from stream app

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Frequent Visitor

Can’t record from tv app

I don’t know when this started, but I noticed it just a couple of days ago. When I go to the guide and click on a program, it no longer gives me an option to record.
What’s up?
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Diamond Problem Solver
Moved:

Re: Can't set recordings from stream app

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New Poster

Setting up Xfinity stream remote recording

What happened to the ability to do remote recording a show? Not able to set recording remotely, using the Xfinity stream app.
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Regular Visitor

Re: Xfinity Stream

I have the same problem, but also cannot record current and future show by using my home computer or smartphone. I can record using the TV listing on my TV, but not remotely. 

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Gold Problem Solver
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New Poster

Re: Can’t record from tv app

I have noticed the same thing. I used to bring up a show on xfinity tv app and have an option to record. I do not see that option anymore. This was very helpful functionality. Not sure why it would be removed ??
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New Poster

Recording remotely

Not only can I not record remotely, but not even when I am inhome on my ipad. What is your solution? Why don't yopu set up a nu,mber for us to call when we want something recorded and you do it until you get a deal with Tivo. Or let us connect directlky to our DVR and no remote app is needed.

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New Poster

setting tv recordings from computer

why can't i set a recording on my dvr from my computer?

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New Poster

Re: Can't set recordings from stream app

thanks for the reply comcastjessie - yes please restore this functionality as soon as possible - this is a very valuable feature that I use often to record sporting events or other programs that are not available on demand.   .

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Expert

Re: Can't set recordings from stream app

reminder available (link here) to first page first post for best answer to questions about the record function.



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Contributor

Re: Can't set recordings from stream app

Will you be offering an alternative?  Maybe a remote/keyboard to make scheduling recordings using the TV not so tedious?  

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New Poster

App abilities changed??

For the last two weeks I can no longer schedule, modify or delete upcoming shows using the app? Did this change for Everyone? Made my experience with the app go from 5 star to 3 star instantly!
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New Poster

I used to be able to set a recording from my android phone away from home. I can't do it now - why?

I used to be able to set a recording from my android phone when away from home - I can't do it now - why?

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Gold Problem Solver

Re: I used to be able to set a recording from my android phone away from home. I can't do it now - w


michael5229 wrote: I used to be able to set a recording from my android phone when away from home - I can't do it now - why?

Please see http://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/m-p/3006332#M10827.

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New Poster

No record button on app

The record function on my xfinity app is no longer available. How has everyone fixed this?
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New Poster

Re: Can't set recordings from stream app

What? Legal rulings? 🤬

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New Poster

DVR

Would’ve been nice if you sent a message out about removing the RECORD option from xfinity app
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Regular Visitor

Re: Can't set recordings from stream app

This removes THE most important feature of the app!! When somebody mentioned a new show to me I could schedule it, no matter where I was - even from my boat. The app is worth very little w/o that feature.

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New Poster

Re: Can't set recordings from stream app

Since you are no longer able to offer the ability to record future programs in Xfinity Stream TV, a feature that I found quite convenient, how about reducing the cost of renting the recording device?

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Frequent Visitor

Set up recording on app?

Not sure if this is the right place for this but hopefully someone could help. If i was away from home and i forgot to set up a recording...i was always able to go to the streaming app and go to the guide and select the program(even if it had already started) and set up a recording. I just tried to do this today...but i could not set up a recording. All i could do is stream the show. So my question is...now if I am away from home and want to set up a recording...how do i do it? Is it still in the streaming app? Is it somewhere else now? Anything you could do yo help me out would be appreciated
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Expert

Re: Set up recording on app?

reminder:  (link here) to first page first post for best answer to questions about the record function.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Tv show priority list has disappeared

Hello @dvdjck. Here is a link to the instructions on how to manage recording priorities via your in-home X1 DVR: https://www.xfinity.com/support/articles/x1-manage-the-priority-of-a-program

 

 

 

 

I’m wondering if with the recent changes related to the lawsuit has caused additional issues other than just no longer being able to record on the DVR remotely. 

I have just noticed (it may have been missing longer) that the third option on the TV Remote app -Priority List is gone. I then went to the DVR itself, and I can’t find it there either. 

What has happened. How do we know what shows we have set to record other than the scheduled to record option. 


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New Poster

Tv remote app

Why did the record function on Xfinity tv remote app disappear?
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New Poster

Set recordings from laptop

Can we not set recordings when away from home anymore? I used to be able to set and manage recordings from my laptop, but now that option doesn’t seem to be in place anymore.
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Official Employee

Re: Setting up Xfinity stream remote recording

 

Hi caseqtr, the link that (BruceW) shared is a good place to find an answer to your question. Please go there and review any of the post from official Comcast employees, if you have any further questions please reach out to me here. 


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Frequent Visitor

DVR

I have a DVR but there seems to be no way to set up the DVR in advance anymore.  I look ahead and find shows I want to "tape" and the app on the phone or even online on the computer there is no way to record.  It only will offer to change my channel for me.  

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New Poster

how od schedule a dvr recording with your phone. I do not want to stream

CAn you schedule a recording on your dvr with your phone? A pretty simple question, but not for xfinity. Very easy on directv.

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New Poster

Record from "Live TV".

Why has the "Record" option disappeared from the Xfinitystream channel menu? It now only has "Watch Channel" and "Movie Info". Is there now a different way to set up to record a program?

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Expert

Re: Record from "Live TV".


@jfdoyle wrote:

Why has the "Record" option disappeared from the Xfinitystream channel menu? It now only has "Watch Channel" and "Movie Info". Is there now a different way to set up to record a program?


for those of us that have home X1 equipment, the only way to set a recording now is using the home set top box equipment. page one of this thread - first post has the best answer attached to the post.



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New Poster

Re: Can't set recordings from stream app

I agree. I used this function all the time--it was great.  Taken away without notice--typical of Comcast--can't even send an email warning.  Now we're back to sitting in front of the TV with the remote and setting recordings on the screen guide.  That better not be the next thing to go, or there's no need for the DVR!!

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Expert
Moved:

Roku Xfinity Stream beta

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Most Valued Poster

Re: Upcoming X1 Updates

So if new updates have reduced functionality, ie. we can't remotely schedule recordings any more, why is my bill the same amount?

If you're reducing my services you should be reducing my charges.

 

Pony up and license 20th century technology already...

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New Poster

Re: Can't set recordings from stream app

Amazing! Xfinity can no longer allow us to record shows while we are on a mobile app but we can record them if you are inside the house.  That is so absurd! I pay an outrageous amount of money to Xfinity for their services that hardly every work. My internet goes out daily, have had technical support here several times and they cannot even figure out how to fix their problem.  The line outside of my home, that was installed by Xfinity is exposed to all the outside elements that you can see the ugly orange wire in my yard, but they have yet to fix it for over a year now. My voicemail no longer works on the mobile app, so I cannot see who is calling or leaving messages while I am away, I have to wait to get home.  What is the purpose of all their mobile apps if none of their services work?  This is the last chance for Xfinity and me and I am done.  I will be returning all my equipment to Xfinity, canceling their services and getting Verizon.  My neighbors have actually laughed at all the problems I have with Xfinity and keep asking me why do I wait to change cable services. I have no idea why I have given Xfinity all the time and chance to fix things and it is getting worse!.

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New Poster

Re: Can't set recordings from stream app

I am so tired of cable tv. Switching prices changing things which takes away from perks.
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New Poster

Re: Can't set recordings from stream app

It's Comcast going to discount my bill since this is one of the reasons I switched from Fios to the x1 platform?
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New Poster

Re: Where is the "Record" option when using a computer's Browser?

So frustrating, I can't record shows from my pc!!!!

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Valued Contributor

Can no longer set up DVR recording remotely (from XFinity smartphone app or computer)

My son told me it had to do with Tivo winning a copyright case a month or so ago. Is this true? Will Comcast develop its own way to once again allow us to program our DVRs remotely?

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New Poster

Re: Can't set recordings from stream app

Funny this happened the same day my monthly bill increased. Thanks for letting us know.
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New Poster

TV remote app

Why did you take away the ability to set up recordings on my DVR from the TV remote app. I found it much easier to use. I usually see the tv remote app on my iPad instead of the normal remote even when at home. With the HD channels I find it hard to find the channel I am looking for, it's easier to find what I want to record from the app.  Please bring that option back. I am thinking of changing to another TV company because this is no longer user friendly. 

 

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New Poster

Re: how do i set up a program to record on my DVR when I am not home?

Neither the app for remote or streaming gives me a record option. How do I set my how to set my DVR to record when I am not home
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Bronze Problem Solver

Re: how do i set up a program to record on my DVR when I am not home?


@Shawntrd1 wrote:
Neither the app for remote or streaming gives me a record option. How do I set my how to set my DVR to record when I am not home

You can't any more, feature has been removed

 

More info here: https://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/td-p/3006332

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Diamond Problem Solver
Moved:

Re: Can't set recordings from stream app

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Bronze Problem Solver

Re: Can no longer set up DVR recording remotely (from XFinity smartphone app or computer)

Due to a judicial ruling, we are disabling this feature while we pursue an appeal. 


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New Poster

Stream record removal lack of communication

Why won’t Comcast send out info when an important feature is removed. They have no problem sending out emails as to the worthless “what I can do with voice command” spam.
Come on Comcast keep us up to date with relevant functionality changes.
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New Poster

Why cant we record dvr from app?

Please explain why comcast is not permitted to allow its customers to set up dvr recordings via mobile app. Saying “due to some legal ruling” is not enough.
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New Poster

Re: how do you record new series on your xfinity stream

We are having the same issue - using the steam web portal, one cannot setup new recordings.   We can view old recordings, and see scheduled recordings, but cannot set new recordings up.

 

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New Poster

Re: Can't set recordings from stream app

How long will the record option be gone?  Is this permanent or is Comcast actually working on finding a legal solution?

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New Poster

Re: Can't set recordings from stream app

What is the name of the case, I would like to do some research on it

 

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Frequent Visitor

Can't set recordings

Just a couple of days ago according to the comcast rep I just talked to that there was a corporite disision to stop people from setting recrodings from their computers, you have to use a tv to set a recording. What about all of us who use a desktop computer as a tv. Way to go again comcast in sticking to the subscribers of your service. I shutter to think what you'll do when net neutrality dies.

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Silver Problem Solver

Re: Can't set recordings


@setesh wrote:

Just a couple of days ago according to the comcast rep I just talked to that there was a corporite disision to stop people from setting recrodings from their computers, you have to use a tv to set a recording. What about all of us who use a desktop computer as a tv. Way to go again comcast in sticking to the subscribers of your service. I shutter to think what you'll do when net neutrality dies.


http://www.multichannel.com/news/content/tivo-notches-win-itc-patent-battle-comcast/416736

 

https://www.reuters.com/article/us-tivo-comcast-patent/tivo-wins-set-top-box-patent-case-against-com...

 


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