Community Forum
@ncoppage88 wrote:
I got a paper bill in the mail for my account but I still can't even access my account info, it tells me I am a secondary user despite being the only person on account. Can't view the bill because it doesn't load or gives an error, can't pay the bill cus I can't see it. Can't call anyone because for some unknown reason this company decided to automate everything but NONE OF IT WORKS RIGHT and it takes HOURS to talk to a single human being. Can't even use the "chat with xfinity assistant" option because it doesn't give useful help, only generic categories and offers no real help.
To find your Primary ID go here and follow the instructions.
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Well glad you made it to this support channel, I’ll private message you and will need some information to help you.
I am an Official Comcast Employee on the Identity Product Team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
PM'ed - everyone - please check your forum inbox for my message.
I am an Official Comcast Employee on the Identity Product Team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi all, we were able to resolve Longtimer's issue. Their account only had a user with a Member role on it, which was peculiar. We are investigating the root cause, but have authenticated the customer and elevated their role to a Primary.
Cheers
Jonathan
I am an Official Comcast Employee on the Identity Product Team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi, everyone has been PMed, please check your inbox (the mail icon on the forums next to your avatar photo). It appears we don't seem to be getting that many replies when we message folks, so please continue to @ our names and follow up!
I am an Official Comcast Employee on the Identity Product Team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
